Overview
Workplace Experience Coordinator (New York, NY) Jobs in New York, NY at Cushman & Wakefield
Full Job Description
Job Title
Workplace Experience Coordinator (New York, NY)
Job Description Summary
POSITION SUMMARY
The Workplace Experience Coordinator is the key support resource for the Workplace Experience Manager in ensuring service excellence and enhanced experience for the users and occupants within the workplace.
The ideal candidate will have exceptional skills in customer service, strong knowledge of the local community, and the ability to support facilities management professionals in a faced-paced environment.
In addition, the purpose of this position is to support the facilities organization at a specific facility, set of buildings, or campus environment. The position is charged with the day-to-day implementation of policies, procedures and programs that will assure a well-managed, well-maintained building, placing maximum emphasis on positive response to the concerns and needs of the occupants. The position coordinates the activities, vendors, and manpower required for current and future needs of the building and operations.
Job Description
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Acts as a first point of contact for service calls, requests and issues. Directs service requests to the appropriate staff or contract service for resolution including engineering, maintenance, cleaning, mechanical and vendors.
Is the key on-site support staff for user and occupant relations. Must diligently support and maintain good working relationships with users, stakeholders and vendors.
Act as a hospitality concierge to visitors, leading building tours, coordinating food orders, providing local information, and regularly checking to ensure they have everything they require for a productive and comfortable visit.
Provide occupants with information regarding the work environment and support existing and transitioning occupants within the workplace environment. This includes supporting protocols, culture, & etiquette.
Continuously evaluate and identify innovative ways to streamline and enhance service delivery to maximize the employee experience.
Proactively identify needed repairs, maintenance, or updates required in the workplace.
Communicate required information to employees, executives, facilities management, landlord, and Cushman & Wakefield account management, as needed.
Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are occupant ready.
Assist the Workplace Experience Manager to ensure complaints, questions, concerns and suggestions are addressed and conduct follow-up, if needed.
Assist the Workplace Experience Manager to provide “White Glove” service to Executives by meeting/greeting executive visitors to the assigned floor / area and escorting them to their destination and ensuring prompt and efficient follow up on any issues/ requests.
Collaborate with the Workplace Experience Manager and stakeholders to obtain Voice of the Customer data to capture service needs.
Assists with general administrative tasks as assigned including filing, written correspondence especially to occupants, ordering supplies, computer and data entry work, preparing spreadsheets and reports, greeting visitors and tenants, and logging and dispatching tenant service calls.
Other assigned duties may include backup for card key programming and data entry, coordination of fire safety meetings and drills, updating and maintaining emergency manuals, maintaining training …
Title: Workplace Experience Coordinator (New York, NY)
Company: Cushman & Wakefield
Location: New York, NY
Category:
