Overview
Administrative Assistant Jobs in Knoxville, TN at SFG & NCC
Full Job Description
Do you enjoy connecting with people from all walks of life? Do you have a knack for making people feel welcome and making them smile? Are you good at anticipating needs, working in a professional team environment, and doing what it takes to get the job done?
This role provides reception, administrative, and client support for Senior Financial Group (www.sfgmedicare.com) and National Contracting Center (www.nccagent.com), closely-linked sister companies focusing on the senior health insurance market. This role deals with a high volume of inbound calls, provides excellent client service, processes and tracks insurance applications, and other office administration tasks.
SFG and NCC is a small, growing company in East Tennessee with a collaborative culture and a well-appointed office conveniently located in West Knoxville at I-40 and I-140 on Parkside Drive near Turkey Creek.This position is based in Knoxville, TN, and is an in-office role.
We offer big-company benefits like paid parental leave, 1:1 financial planning, 401k match, student loan paydown assistance, referral bonuses, and more.
Personal Characteristics and Competencies
a positive, personable individual who connects well with all types of people to build lasting and productive business relationships
a persistent individual who is committed to doing the work necessary for success
a flexible individual who is willing and able to adjust to the inevitable changes in the insurance market and learn new information
a professional individual who remains calm when problem-solving for clients, defuses difficult situations, and focuses on the goal of retaining clients and maintaining positive relationships
a team-oriented individual who enjoys helping others succeed
a self-managed individual who organizes and prioritizes daily tasks for maximum productivity without day-to-day oversight (after the initial training period)
a self-starting individual who enjoys the freedom to develop, create, and innovate for their success within the job parameters
a caring individual who enjoys helping seniors and has the patience to listen carefully
someone who embraces change, delivers on promises, helps others learn the ropes, and enjoys lifelong learning
someone reliable with a strong work ethic and commitment to doing the right thing
a person who represents SFG and NCC with positivity, pride, and professionalism by putting their best foot forward in every interaction
Knowledge, Skills, and Abilities
understand, document, and improve processes to increase effectiveness
communicate effectively by phone and enjoy communicating by phone
follow up by email promptly, clearly, and professionally, with proper grammar and spelling
accurately document client communications and information in internal databases
learn large amounts of information, assimilate that information, and present that information accurately to clients
effectively navigate a Customer Relations Management (CRM) system and related data sources
work proficiently with Microsoft Office products, including Word, Excel, and PowerPoint, and Adobe Acrobat
a detail-oriented individual who maintains accuracy in data management
effectively organize and prioritize, meet all deadlines, and deliver results
maintain confidential information with tact and grace
demonstrate critical thinking skills to think throug…
Title: Administrative Assistant
Company: SFG & NCC
Location: Knoxville, TN
Category:
