Overview
Administrative Assistant Jobs in Richmond, VA at Warren Whitney
Job description
About the Company
Fire Pros, LLC., is a leader in the fire protection industry serving Michigan for over 30 years. Fire Pros has office in Grand Rapids and Novi, with an excellent team of 80+ employees who are responsible for the inspection and installation of kitchen fire suppression systems, fire extinguishers, fire alarms, sprinkler systems, and other fire protection services. We strive to provide our customers with the highest quality services to help keep them fire safe and code compliant. Fire Pros has an extensive customer base with over 10,000 fire systems that we perform recurring inspection and repair services throughout the state.
About the Position
Fire Pros is looking to hire a Scheduling Coordinator that will work closely with our management team. This is an essential position within our organization. The ideal candidate will have a can-do personality, be well organized, extremely detail focused and have excellent communication skills. This position requires a high energy candidate that can make over 50 outbound calls daily to our customers.
Responsibilities
Continually call our large customer data base to schedule appointments
Develop daily routes by geographic area for technicians that meet revenue expectations
Field emergency service calls and reroute existing technicians based on geographic location and availability to fulfill the customer’s needs
Obtain information from customers for necessary inspections and repairs
Data entry of customer information
Answer customer calls to schedule inspections, repairs and emergency services
Provides technicians guidance as needed
Review reports daily to ensure workload is being managed properly
Other duties may include, but not limited to, reviewing inspection reports, sales, filing, faxing, copying, etc.
Qualifications
MUST have experience in a fast-paced outbound call center, telemarketing and or dispatching
Previous clerical or administrative experience required
Excellent verbal, written and customer service skills. Detail oriented is a must!
Takes initiative, pursues opportunities, and tackles goals
Proven ability to oversee an essential business function and meet goals/deadlines
Experienced in a fast-paced, team-based environment
Ability to handle stressful situations
Must be very analytical and have excellent problem-solving skills
Self-Starter with great organization skills, especially time management skills
Superior customer service is required
Prioritizes and performs a variety of concurrent tasks
Has excellent attendance and can handle responsibility
High School Diploma or equivalent experience
Benefits:
401K with a company match
Medical, dental, and vision insurance
Vacation and Personal time
Paid holidays
Profit Sharing
Company paid Short and Long-Term disability and Life Insurance
Employment is contingent upon successful completion of a background investigation and a Pre-employment drug screening. No phone calls please.
Fire Pros, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Fire Pros, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
Job Type: Full-time
Title: Administrative Assistant
Company: Warren Whitney
Location: Richmond, VA
