Overview
Administrative Assistant/CSR Jobs in Pflugerville, TX at The Grounds Guys of Pflugerville
Full Job Description
Benefits:
Great Work Environment
Opportunity for advancement
At the Grounds Guys® we believe in giving everyone a shot. There is potential for everyone to grow within an independently owned and operated Grounds Guys® franchise and make a career out of it in a culture that is as tight as family. We are a Veteran and Family owned and operated business and very proud of that.
Our Drive
We show that we care by putting the needs of our Customers first, by always having a positive and helpful Attitude, and by treating everyone and everything with Respect. By living our code of values we Enjoy life in the process.
What we are looking for
Candidate with a good attitude that can assist ownership in growth and organization. The ability to learn the systems we have in place to assist in this roll quickly. The ability to be creative and make the Grounds Guys a better place to work for all team members.
The CSR is the first point of contact for the company with existing and potential customers for the company with responsibilities that include:
Initial and ongoing communications with existing or potential Grounds Guys customers.
Engaging with customers on behalf of their company in a professional, polite, and courteous manner.
Protecting and enhancing the Grounds Guys Brand and trademarks.
Identifying additional service opportunities on existing customer contracts for evaluation and customer follow-up.
Operational Responsibilities
Maintain a positive, empathetic, and professional attitude toward customers, employees, and Management at all times.
Exemplify our code of values by showing respect and courtesy to all customers and employees
Build lasting relationships and trust with customers through open and honest communication
Learn and understand the Landscaping Terminology, the Grounds Guys products, services, and service areas in order to answer questions from prospective and existing customers
Manage incoming calls and emails, as well as other marketing media to process leads inquiring about services and respond in a timely manner
Follow communication procedures, guidelines, and policies to provide accurate, valid, and complete information
Work closely with the Office Manager, Estimator, and Team Leads to ensure a good flow of communication and data
Schedule Consultation Appointments for the Estimator to collect information for estimates
Manage daily Reminders and Follow Up emails for prospective and existing customers ensuring customer satisfaction and providing professional customer support
Respond to and acknowledge customer feedback including compliments and complaints and assist Office Manager with the resolution
Determine the quickest, most effective ways to answer a prospective or existing customer’s questions
Create and maintain customer records by collecting and updating all pertinent information
Administrative Responsibilities
Use and maintenance of all telecommunications systems and devices provided.
Maintaining a neat, secure, well-maintained, and adequately supplied Office.
Diligently perform all reporting functions on a routine and timely basis.
Background
Skill Requirements
Complete ongoing training offered by Senior Management to continue to grow and be successful.
You are self-motivat…
Title: Administrative Assistant/CSR
Company: The Grounds Guys of Pflugerville
Location: Pflugerville, TX
Category:
