Overview
Front Office Receptionist Jobs in Duluth, GA at Manna Fund, Inc
Are you interested in a rewarding, life-long career?
At North Point Hospitality, we believe that an essential function of our success is our associates. Any company can offer you a job, but North Point proposes a gratifying career as distinct as our reputation. Through experience, training and strategic career development, our employees are inspired to achieve their goals while positively impacting the lives of our guests. At North Point Hospitality you’ll find a nurturing culture, dedicated support, comprehensive benefits and ample opportunities for personal and professional development.
As a member of the North Point Team, the Front Desk Agent embodies NPH Guest Service Principles by warmly greeting and welcoming guests on arrival, professionally handling business transactions and responding timely and sensitively to guest needs/requests.
Essential Functions:
Greets and welcomes guests upon arrival.
Manages guest check-in, check-out and billing processes.
Handles sensitive guest information including room assignment and credit card/cash
Responds to guest inquiries, ensuring that complaints or requests are handled timely and with
Meets all in-service requirements, complies with all system policies and procedures
Qualifications and Skills:
High School diploma.
1-year experience in hotel front desk desired.
High level of verbal and written communication skills.
Customer service orientation with a friendly and outgoing personality.
Computer skills.
Attention to detail.
Strong problem-solving skills and the ability to handle challenging situations calmly and effectively.
Work Environment:
Professional work environment requiring business-casual dress or in some cases uniform professional dress; high level of verbal and written communication required with both internal and external customers.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
Frequent use requiring close vision, repetitive motion; bending; frequent standing (up to 8 hours) walking, reaching, occasional lifting up to 25 lbs.
Core Competencies: All North Point Hospitality employees are expected to exhibit the following behaviors in performing their job duties:
Professionalism
Ability to delight guests by anticipating needs and responding in a friendly, helpful manner
Consistently caring and respectful attitude toward internal and external customers
Act as gracious host to all guests
Benefits:
Employer subsidized medical insurance plans
Vision & Dental
Vacation / Holiday pay
401k and Roth Retirement Savings programs
Employee Wellness Program
Free access to financial education platform
Employer-paid Accidental Death and Dismemberment Insurance
Travel discounts on room rates and food/beverage purchases through the hotel brand
Flexible Spending Account
Group Life Insurance for spouse and/or children
Critical Illness Coverage
Short Term Disability Insurance
About North Point Hospitality Group:
Founded in 1978, North Point Hospitality is a multi-brand hotel development and management company based in Atlanta, GA. Our philosophy centers around developing upscale, brand-defining hotels in prime markets, partnering with industry leaders such as Hilton and Marriott. With a proven track record, North Point and its affiliate companies have developed 29 hotels from the ground up with a total investment over $540 million. The company currently owns and operates 8 hotels in the southeast, including 7 Hilton and Marriott brands. An additional 6 hotels are either under construction or in active development.
Title: Front Office Receptionist
Company: Manna Fund, Inc
Location: Duluth, GA
