Overview
Administrative Assistant – Customer Service Jobs in Bethesda, MD at Datawatch Systems, Inc
Full Job Description
Overview:Datawatch Systems Inc. is seeking an experienced Administrative Assistant for our Customer Service department. This positionis full-time, in-person in our Bethesda office. The Assistant will work with internal departments and customers to update and maintain customer accounts including decommissioning accounts.
Pay starts at $20/hour plus benefits and paid time off.All applicants applying for a position at Datawatch Systems must be willing to submit to a drug screening and criminal background check. E/O/E/M/F/V/D.
Responsibilities:
Coordinate between the Customer Service, Sales and Billing departments to update customer acounts to result in accurate billing
Process customer’s changes related to their account
Respond to billing inquiries from customers and internal departments in an efficient and professional manner
Deactivate accounts across multiple systems at the direction of Customer Service Representatives
Identify and communicate customer problems regarding billing
Audit customer accounts to uphold integrity of their access control data
Prepare and distribute weekly and monthly reports for upper management
Review customer contracts to respond to customer inquiries
Assist other Installation Programmers when time permits
Support additional customer service and sales department projects
Qualifications:
High school diploma or equivalent
Excellent written and verbal communication skills
Proficient in Excel and Outlook
Works well with others at all levels of the company
Demonstrates initiative
Possess excellent time management skills and ability to prioritize tasks
Desire to become familiar with and competent invarious aspects of the access control business
Some experience with Infor is a plus
Job Type: Full-time
Pay: $20.00 per hour
Title: Administrative Assistant – Customer Service
Company: Datawatch Systems, Inc
Location: Bethesda, MD
Category:
