Overview
Administrative Assistant / Customer Service Rep Jobs in Poughkeepsie, NY at Polar Plumbing, Heating & Air Conditioning
Position Information
Working Title of Vacant Position
Office Assistant
Job Type
Full Time
Posting Type
Public
Number of Vacancies
4
Department
HUMAN SVCS
Division
HS-SOCIAL SERVICES ADMIN
Requisition Number
2025023
Number of hours worked per week
40
Work Schedule
8:00 AM – 5:00 PM (Monday-Friday)
Work Site Location
Chesapeake, VA (100 Outlaw Street)
Position Driving Requirement
O – Occasional
Pay Grade
GE01
Pay Basis
Semi-Monthly
Advertised Salary
$33,686/annually
Job Description
Do you want to put your clerical skills to work and be part of an awesome team that serves the community?
The purpose of this position is to provide clerical support. Work is performed in an office environment with telephones, personal computers, and printers. The office environment is an open workspace with individual workstations. The noise level of the environment is usually moderate. The position is responsible for 90% of incoming calls (DSS call center), performing routine office tasks for the assigned area of responsibility. The position works according to set procedures under direct supervision.
ESSENTIAL TASKS:
The tasks listed below are those that represent the majority of the time spent working in this class. Management may assign additional tasks related to the type of work of the class as necessary.
Performs routine office tasks such as data entry, typing letters, work orders, schedules, or forms, filing, faxing, photocopying, or reconciling bank statements.
Answers switchboard, telephone, or radio; provides routine information, directs caller to appropriate personnel, or takes and relays messages.
Greets and assists customers/clients for assigned areas; provides routine information or forms, assists with the completion of standardized records, documents, or applications, or directs the party to appropriate personnel/department.
Sorts, indexes, and files office materials; checks reports, records, plans, forms, and other data for clerical accuracy, completeness, and conformance with established regulations and procedures.
Compiles information from various sources for records and reports; performs routine computations, and maintains and updates departmental records and logs.
Provides services to the public; schedules interviews, tests, and/or inspections.
Receives and relays citizen complaints and service requests; receive checks, processes, and files service reports.
Orders receive, and stocks office supplies; maintains and/or operates routine office equipment. Assists with special projects as directed by supervisor.
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.
Required Qualifications
VOCATIONAL/EDUCATIONAL REQUIREMENT:
Requires high school diploma or GED/HSE
EXPERIENCE REQUIREMENT:
In addition to satisfying the vocational/education standards, this class requires a minimum of one year of full-time equivalent experience in administrative support.
SPECIAL CERTIFICATIONS AND LICENSES:
Depending on departmental operational requirements, may require valid driver’s license and driving record in compliance with City Driving Standards.
SPECIAL REQUIREMENTS:
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
Preferred Qualifications
Minimum of one year of office administration or related employment experience.
Thorough knowledge of current business practices and protocols involved in providing services and quality customer service to the public.
Computer skills that include proficiency in word processing, Excel spreadsheet and presentation software highly preferred.
Proficiency with Excel program highly preferred
Demonstrated ability to prepare accurate written communication, and the ability to communicate effectively verbally.
Significant attention to detail and strong organizational and follow-up skills, with the ability to prioritize and meet deadlines.
Posting Detail Information
Job Open Date
02/07/2025
Job Close Date
02/23/2025
Open Continuous
Special Instructions to Applicants
ADA Checklist
Overall Physical Strength Demands
Overall Physical Strength Demands
S=Sedentary – Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time.
Physical Demands
C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.
Standing
Frequently- From 1/3 to 2/3 of the time.
Sitting
Frequently- From 1/3 to 2/3 of the time.
Walking
Frequently- From 1/3 to 2/3 of the time.
Lifting
Frequently- From 1/3 to 2/3 of the time.
Lifting Amount
Exerting up to 10 lbs
Carrying
Frequently- From 1/3 to 2/3 of the time.
Carrying Weight
Exerting up to 10 lbs
Pushing/Pulling
Frequently- From 1/3 to 2/3 of the time.
Pushing/Pulling Weight
Exerting up to 10 lbs
Reaching
Occasionally- Up to 1/3 of the time.
Handling
Occasionally- Up to 1/3 of the time.
Fine Dexterity
Frequently- From 1/3 to 2/3 of the time.
Kneeling
Occasionally- Up to 1/3 of the time.
Crouching
Rarely- Less than 1 hour per week.
Crawling
Rarely- Less than 1 hour per week.
Bending
Occasionally- Up to 1/3 of the time.
Twisting
Frequently- From 1/3 to 2/3 of the time.
Climbing
Occasionally- Up to 1/3 of the time.
Balancing
Rarely- Less than 1 hour per week.
Vision
Continuously- 2/3 or more of the time.
Hearing
Continuously- 2/3 or more of the time.
Talking
Continuously- 2/3 or more of the time.
Foot Controls
Continuously- 2/3 or more of the time.
Machines, Tools, Equipment and Work Aids Used
Computer, copier, fax, telephone, scanner, adding machine, calculator, printer, car and any other related equipment.
Protective Equipment Required
N/A
Health and Safety
D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never
Mechanical Hazards
N = Never
Chemical Hazards
N = Never
Electrical Hazards
S = Seasonally
Fire Hazards
S = Seasonally
Explosives
S = Seasonally
Communicable Diseases
S = Seasonally
Physical Danger or Abuse
S = Seasonally
Other
If Other, Description
Environmental Factors
D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never
Dirt and Dust
D = Daily
Extreme Temperatures
D = Daily
Noise and Vibration
D = Daily
Fumes and Odors
D = Daily
Wetness/Humidity
D = Daily
Darkness or Poor Lighting
D = Daily
Primary Work Location
Office Environment
Non-Physical Demands
C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.
Time Pressures
Continuously- 2/3 or more of the time.
Emergency Situations
Frequently- From 1/3 to 2/3 of the time.
Frequent Change of Tasks
Continuously- 2/3 or more of the time.
Irregular Work Schedule/Overtime
Occasionally- Up to 1/3 of the time.
Performing Multiple Tasks Simultaneously
Continuously- 2/3 or more of the time.
Working Closely with Others as Part of a Team
Continuously- 2/3 or more of the time.
Tedious or Exacting Work
Continuously- 2/3 or more of the time.
Noisy/Distracting Environment
Continuously- 2/3 or more of the time.
Other
If Other, Description
Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)
No
Professional References
Professional References
Please provide contact information for professional references.
Minimum Requests
0
Maximum Requests
4
Title: Administrative Assistant / Customer Service Rep
Company: Polar Plumbing, Heating & Air Conditioning
Location: Poughkeepsie, NY
