Overview
Administrative Assistant/Service Coordinator Jobs in Norcross, GA at Shambaugh & Son, L.P.
Title: Administrative Assistant/Service Coordinator
Company: Shambaugh & Son, L.P.
Location: Norcross, GA
Job Summary
Shambaugh Fire Protection is seeking an Administrative Assistant / Service Coordinator to join our Norcross, Georgia office. This position plays a critical role in supporting daily office operations and providing dedicated administrative and coordination support including scheduling, billing, payroll, and customer service activities to ensure efficient and accurate service operations.
Essential Duties and Responsibilities
- Greet visitors and respond to incoming calls; answer questions or direct inquiries appropriately
- Provide general administrative and clerical support to the management team
- Schedule service appointments and maintain calendars
- Perform data entry and maintain accurate employee, project, and service records
- Process weekly payroll for field employees
- Create, update, and distribute reports as needed
- Prepare, process, and monitor customer invoices
- Process service work tickets and coordinate service documentation
- Maintain electronic and physical filing systems
- Respond to vendor inquiries and help maintain positive vendor relationships
- Assist with onboarding and processing of new hires
- Maintain and organize office supplies
- Perform other duties as assigned
Qualifications
To perform this job successfully, the individual must be able to perform each essential function satisfactorily. The requirements below are representative of the knowledge, skills, and abilities required.
- Strong written and verbal communication skills
- Proficient knowledge of administrative and clerical procedures, including word processing, email, spreadsheets, file management, and general office procedures
- Advanced computer skills, including proficiency with Microsoft Office and Windows operating systems
- Ability to learn and retain new information quickly
- Highly organized, self‑motivated, and dependable with a strong work ethic
- Positive, professional attitude with the ability to work effectively in a fast‑paced environment
- Confident self‑starter who works well independently and as part of a team
- Strong problem‑solving skills and ability to manage multiple tasks simultaneously
- Excellent attention to detail and accuracy in data entry and recordkeeping
- Working knowledge of office equipment (printers, scanners, multi‑line phone systems)
- Experience with AS400 is preferred
- High school diploma or GED required
- Minimum of 5 years of administrative experience required
- Previous experience in the construction or service industry is a plus
Work Schedule
- Monday through Friday, 7:00 AM – 4:00 PM
Work Location
- In‑person (no remote work available for this position)
