Overview
Administrative Clerk Jobs in Houston, TX at The United Firm | La Liga Defensora, APC
Job Summary:
The Front Desk Agent is the first point of contact for guests at the Holiday Inn Express. They are responsible for providing outstanding customer service, managing guest check-ins and check-outs, handling reservations, and responding to guest needs to ensure a pleasant and memorable stay.
Key Responsibilities:
Greet and welcome all guests in a professional and friendly manner
Check-in and check-out guests efficiently and accurately
Process guest payments, post charges, and maintain accurate records
Answer phone calls and handle reservations, cancellations, and inquiries
Resolve guest issues and complaints promptly with courtesy and professionalism
Maintain knowledge of hotel services, amenities, and local attractions
Coordinate with housekeeping and maintenance departments as needed
Ensure the front desk area is clean, organized, and stocked with necessary supplies
Follow brand standards and procedures for Holiday Inn Express (part of IHG)
Handle emergencies calmly and according to hotel procedures
Qualifications:
High school diploma or equivalent required
Prior front desk, customer service, or hospitality experience preferred
Proficient in using hotel property management systems (e.g., Opera, OnQ, etc.)
Strong communication and interpersonal skills
Ability to multitask and stay organized in a fast-paced environment
Must be available to work flexible shifts, including nights, weekends, and holidays
Physical Requirements:
Stand or sit for extended periods
Lift up to 25 lbs occasionally
Use of computers, phones, and office equipment
Job Types: Full-time, Part-time
Pay: $11.00 – $13.00 per hour
Expected hours: 40 per week
Benefits:
Employee discount
Professional development assistance
Work Location: In person
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Title: Administrative Clerk
Company: The United Firm | La Liga Defensora, APC
Location: Houston, TX
