Overview
Administrative Coordinator Jobs in Foster City, CA at Gilead Sciences
General Information
Country
United States
Working Schedule
Full-Time
Work Arrangement
Virtual
Commutable Distance Required
No
Relocation Assistance Available
No
Posted Date
04-Apr-2024
Job ID
1835
Description and Requirements
Role Value Proposition:
This position will be a key member of the US Pensions team dedicated to administration of MetLife’s defined benefit bulk check group annuity contracts. The role will be responsible for client relationship management and is expected to use independent judgement and discretion in the oversight of core processing for a portfolio of key US Pensions clients utilizing bulk check arrangements.
Key Responsibilities:
Ensure that MetLife delivers on its commitments to an assigned portfolio of bulk check clients
Establish and maintain client relationships
Engage in on-going communication with clients regarding monthly activity, reconciliations, and general contract questions/updates, as needed
Analyze bulk check activity including lump sums, new retirements and deaths to determine which events can be handled by GSS (Global Shared Services) and which activity requires special or non-standard processing and implementation
Provide guidance and instruction to GSS associates to ensure routine activity is processed correctly
Review and sign-off processing of routine activity by GSS, directing corrections where necessary
For activity requiring special or non-standard implementation, work with the Operations Benefit Calculation Team and, as needed, the client, to ensure the activity or event is correctly handled in accordance with the contract provisions
Determine what steps must be taken where deviations from the contract provisions may have occurred
Conduct independent reviews of internal and external commencement and payment reports to determine consistency with the contract provisions
Review any adjustments to monthly wire payments for assigned bulk check clients including lump sums, ongoing annuity forms, and death benefits to determine if they are consistent with the contract provisions and any other agreements with the client
Analyze and offer solutions based on experience with specific contract interpretations, as well as offer assistance to team members interpreting procedural and operational guidelines as they apply to more complex client specific contracts
Develop subject matter expertise related to the technical aspects of participant benefits and pension contracts
Propose new standard workflows to management and drive their implementation including conducting training sessions with the other administrators
Conduct research and analysis of contract files and pension system data to interpret contract provisions and determine eligibility for benefits
Work with partners in Operations and RIS Business Solutions to research and determine the source and cause of errors and discrepancies
Analyze, develop and implement solutions to address these issues based on experience with specific contract interpretations
Support the reconciliation process conducted annually for bulk check contracts
Prepare, investigate, and suggest responses to annual bulk check reconciliation findings and determine appropriate modifications to workflows and procedures in response to findings as needed
Submit requests for corrections to be made in the administration system and work with partners in Operations and RIS Business Solutions to ensure they are correctly implemented
Essential Business Experience and Technical Skills:
4-year college degree preferred or equivalent experience
4+ years related experience
Understanding of annuity products and pension benefits preferred
Demonstrated planning, tactical, analytical and strategic thinking skills
Strong relationship management skills
Project management skills including leading projects and working effectively with others
Effective communication skills, including presentation skills.
Possesses analytical thinking skills
Attention to detail and accuracy
This is a virtual position to work from home. Some travel may be required, based on business need.
Salary Grade
9M
Business Category
US Business
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
Title: Administrative Coordinator
Company: Gilead Sciences
Location: Foster City, CA
