Overview
Administrative Site Lead Jobs in Alexandria, MN at Nystrom & Associates Ltd
Full Job Description
We are currently seeking aFull-TimeAdministrative Site Leadat ourAlexandrialocation!
The Administrative Site Lead insures a efficiently operating clinic site and is principally responsible for managing phones, registration, and a small administrative staff team, etc. Patient centered care drives the value of excellent “customer service” and optimal relations with all stakeholders.
TheAdministrative Site Leadwill manage a small clinic location, with room to grow – managing a staff of 2-3 individuals. Starting off, this clinic location will not offer every NAL service.
Nystrom & Associates, Ltd.is an agency consisting of a team of mental health professionals that specialize in psychiatric evaluations, clinical social work, and family therapy. We are committed to helping patients in our community who are experiencing personal, emotional, marriage, family or psychological problems.
Job Duties:
1. Supervise Site Staff
Manage administrative site staff and schedules
New Front Office Associate orientation and training as needed
Ensure staff are productive, efficient, and following proper workflows and procedures
Lead administrative staff trainings and clinic meetings in conjunction with Clinical Site Director
Fill in as needed to cover shifts
Interview potential new staff and give timely job performance reviews
Address any staff performance issues
Manage payroll and time-off requests, ensuring suitable clinic coverage when needed
2. Building Maintenance
Responsible for keeping office space clean and orderly
Communicate with janitorial/building management to discuss issues as needed
Ensure site upkeep and audit to ensure functional equipment/furniture
Keep site stocked with supplies and submit supply orders as needed
3. Patient Care
Handle difficult calls and patient complaints in a timely fashion
Maintain excellent quality in customer care
4. Collaboration with Clinic Site Director
Office orientation for all new clinical providers (CB, OP, Psychiatry, etc.)
Work with Clinical Director on clinical staff performance issues
Follow up with OP clinicians regarding treatment plans, insurance authorizations, timely billing, and patient check-outs as directed by Operations
Trouble shoot technical issues for staff or triage to IT
5. Miscellaneous
Attend regular management trainings as directed by Operations
Drug Rep. liaison (coordinate on-site lunches, secure supplies, and manage medication samples per Sample Medication Policy & Procedure)
Create and distribute memos promptly
Other projects management may assign from time-to-time (i.e. mailings, etc.)
Complete and submit reports to key administrative staff
Create and update all provider schedules
Plan and coordinate site picnics and luncheons
Qualifications:
Prior experience working in health care facilities (preferred)
Prior supervisory experience (6+ months preferred)
Able to multi-task and handle stress well
Positive attitude and ability to be flexible
Must be proficient in use of computers
Keep all business information strictly confidential
Must be available to work 40 office hours onsite per week, Monday through Friday
HOURS:
Must be available to work 40 office hours per week, with general daytime hours Monday through Friday.
Benefits:
Nystrom & Associates, Ltd. prides itself on the benefits and compensation offered to staff, including:
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Title: Administrative Site Lead
Company: Nystrom & Associates Ltd
Location: Alexandria, MN
Category:
