Overview
Administrative Support Specialist Jobs in Thousand Oaks, California, USA at PrideStaff
Administrative Support Specialist
Location: Newbury Park, CA
Salary: $22-$25 per hour DOE
Schedule: M-F 8AM to 5PM
We are seeking a dedicated Administrative Support Specialist to join a distribution team. This role supports the General Manager, manages data, and communicates with customers to ensure smooth operations and exceptional service. This is a temp to hire position with the potential to become a Customer Service Manager.
Responsibilities
Create Excel spreadsheets with product data.
Update and maintain master product files.
Send invoices and shipment details promptly.
Manage product data in shipping portals.
Edit and upload images for web use.
Respond to customer and supplier inquiries.
Answer customer emails and phone inquiries.
Process returns, exchanges, and cancellations efficiently.
Handle out-of-stock notifications for orders.
Print labels and reformat addresses for shipping.
Greet visitors and ensure NDA compliance.
Perform general clerical and support tasks.
Supervise and train customer service team.
Assign tasks and balance workloads daily.
Develop and optimize customer service procedures.
Resolve escalated issues beyond staff level.
Monitor and improve departmental performance metrics.
Track and enter data for accurate billing.
Requirements
Demonstrated experience working within the consumer goods field.
Expertise in Microsoft Excel, including the creation and use of complex formulas.
Proven ability to communicate effectively, both verbally and in writing.
Exceptional attention to detail and organizational skills.
Familiarity with the Shopify platform is highly desirable.
A dependable team member with strong analytical and problem-solving skills.
Minimum of a High School Diploma or equivalent; a College Degree is preferred.
Benefits
Health, Dental, and Vision Benefits Eligible
Compensation / Pay Rate (Up to): $22.00 – $25.00
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Title: Administrative Support Specialist
Company: PrideStaff
Location: Thousand Oaks, California, USA
Category: Customer Service/HelpDesk (Customer Service Rep, Office Administrator/ Coordinator), Administrative/Clerical (Office Administrator/ Coordinator)
