Overview
Administrator Jobs in Newcastle Upon Tyne, England, United Kingdom at AMS Group
Title: Administrator
Company: AMS Group
Location: Newcastle Upon Tyne, England, United Kingdom
AMS Group is a leading UK Top 60 accountancy firm with a differentiated advisory-led proposition, headquartered in Manchester. We have been a trusted name in professional services for over 40 years. Our commitment to excellence and customer satisfaction has positioned us as a premier provider in the market.
Evolving from a family run accountancy practice in a Blackburn (established 1982), to a nationwide advisory business with over 350 employees, across 12 offices, our trading divisions comprise Audit, Accounts, Tax & Advisory with multiple service lines within each division. We leverage our relationship-driven client approach to generate significant cross-sell opportunities. Complementary to our organic growth is an impressive M&A strategy, with eight acquisitions completed since 2021 and further strategic acquisitions planned in 2025.
At AMS we never offer a one size fits all approach. We know, in today’s economic environment, businesses require bespoke support, and we provide end-to-end services from start-up to exit strategies. Our mantra is “Good advisers help your business. Great ones transform it”. This is the foundation upon which we have built our business.
Role Purpose
To provide high-quality administrative and operational support to the wider practice, ensuring efficient day-to-day running of client work processes, internal systems, and compliance activities. The Practice Administrator plays a key role in supporting client engagement workflows, maintaining accurate records, and enabling teams to deliver excellent client service in a timely and compliant manner.
Key Responsibilities
- Provide administrative support to directors, managers and client service teams across the firm
- Booking meeting rooms, managing diaries
- Ordering stationary and assisting with the general running of the office
- Ensuring meeting rooms are tidy and making tea & coffee for clients/visitors
- Manage client onboarding processes, including AML/KYC checks and engagement letter administration
- Maintain accurate client records within practice management systems and ensure data integrity
- Assist with document management, including filing, scanning, and maintaining electronic records
- Support compliance activities, ensuring adherence to regulatory and internal standards
- Liaise with internal teams to ensure smooth communication and efficient workflow coordination
- Prepare standard correspondence, reports, and documentation as required
Key Relationships
Internal:
- Directors
External:
- Clients and client representatives
- External suppliers and service providers
Skills, Knowledge & Experience
Experience:
- Previous experience in an administrative or operations support role, ideally within a professional services or accountancy environment
- Experience working with client data and managing confidential information
- Familiarity with practice management systems or CRM tools is advantageous
- Exposure to compliance or onboarding processes (e.g., AML) desirable
Technical Skills:
- Strong proficiency in Microsoft Office (Word, Excel, Outlook, Teams)
- Experience with document management systems and workflow tools
- Ability to manage and maintain databases with high attention to detail
- Basic understanding of accounting or professional services processes (desirable)
- Diary management experience
Qualifications:
- Educated to A-level (or equivalent) minimum
- Relevant business administration qualification (desirable but not essential)
Performance Measures (Success Criteria)
- Accuracy and completeness of client and job data within systems
- Timely completion of administrative tasks and adherence to deadlines
- Quality and consistency of onboarding and compliance documentation
- Positive feedback from internal stakeholders and teams
- Contribution to efficient workflow management and reduced bottlenecks
- Demonstration of strong organisational skills and attention to detail
- Ability to prioritise workload effectively in a fast-paced environment
