Overview
Administrator Jobs in Dublin 7, County Dublin, Ireland at Spirasi – The National Centre for Survivors of Torture
Title: Administrator
Company: Spirasi – The National Centre for Survivors of Torture
Location: Dublin 7, County Dublin, Ireland
Administrator (Rehabilitation)
Spirasi: A Place of Healing, Hope, and Impact
At Spirasi, we are dedicated to healing survivors of torture and empowering them to rebuild their lives. Through our therapeutic, rehabilitative, and educational services — delivered from our national centre in Dublin — we provide holistic support which helps individuals restore a more integrated sense of self and become active contributors to a better Ireland.
Our Impact
Since our founding, Spirasi has made a tangible difference:
· Over 7,100 survivors of torture have accessed our rehabilitation services.
· More than 2,800 English language students have graduated, gaining confidence and skills to integrate and thrive.
Our work is driven by the belief that every person deserves dignity, healing, and a chance to rebuild. Our team of 40 staff shares this commitment, making Spirasi a truly meaningful place to work.
Why Work With Us?
At Spirasi, you’ll join a passionate and skilled team dedicated to creating lasting change. You’ll contribute to a mission that transforms lives and helps shape a more inclusive, compassionate Ireland.
We now invite applications from suitably qualified and experienced Administrators to provide Administrative support to our Rehabilitation Department, a crucial aspect of Spirasi operations.
Position summary:
Spirasi is seeking a capable and proactive Administrator to work within the Rehabilitation Department to support our vital work. This key role will co-ordinate day-to-day Rehabilitation activities — including managing referrals in Salesforce as part of intake processes, preparing weekly referral review lists in Salesforce, processing review decisions, converting cases to contacts, and issuing correspondence, maintaining accurate, up-to-date organisation and referrer records, handling referral queries, creating cases, and coordinating with staff, organising legal and medical documents for medico-legal referrals — ensuring our organisation runs smoothly and our clients and staff are well supported.
Person Specification and Job description below:
Please send a CV and a brief cover letter of motivation (no more than 1 page) – both of which should show how your skills and experience match the requirements of the post via email to [email protected] with ‘Spirasi Administrator (Rehabilitation) and your name’ in the subject of the email. Please make sure that both your CV and cover letter are saved under your name and include the position for which you are applying e.g. First name Last Name Spirasi Administrator (Rehabilitation).
Applications received without a cover letter will NOT be considered.
Enquiries: Spirasi recruitment - [email protected]
Closing Date: COB, April 27 2026
Interview Date: TBC
Remuneration: Scale: Approx. €32,000 pa
Contract: One Year Fixed Term
Hours of work: 35 hours/week
Commencement: TBC
Hybrid Model: Work remotely and at least two days in the office onsite in Dublin 7.
Benefits: EAP with HSF Assist
Cycle to work scheme
Enhanced Annual leave (pro-rata)
Enhanced paid sick leave (pro-rata, after 13 weeks)
Administrator (Rehabilitation) – Job Description
Title: Administrator (Rehabilitation)
Work Schedule: 35 hours per week (possibility of four-day week, pro-rata)
Contract Type: One Year Fixed Term
Rate of Pay: Scale: Approx. €32,000 pa
Reporting: Rehabilitation Manager
Location: Spirasi, 213 North Circular Road, Phibsboro, Dublin 7 with hybrid working in accordance with Spirasi Hybrid working policy.
Main Purpose of Role
Spirasi is seeking to appoint a suitably qualified, capable and proactive Administrator (Rehabilitation) to support the day-to-day operations of our organisation, with a particular focus on Rehabilitation administration. This is a key support role, and experience in working on intake processes in Salesforce would be very useful. In addition, the successful candidate will prepare weekly referral review lists in Salesforce, process review decisions, convert cases to contacts, and issue appropriate correspondence, maintaining accurate, up-to-date organisation and referrer records, handling referral queries, creating cases, and coordinating with staff, organising legal and medical documents for medico-legal referrals processes and office co-ordination. The ideal candidate will be someone who thrives in a varied role and is comfortable taking initiative.
Main Responsibilities
Organising referrals on Salesforce CRM software as part of our intake processes.
Preparing weekly referral review listings on Salesforce.
Processing referral review decisions including converting cases to contact records on Salesforce and generating and sending correspondence.
Creating and maintaining accurate and up to date organisation and referrer contact records.
Responding to initial referral queries, creating cases and correspondence using email templates. Liaising with staff members on queries.
Organising legal and medical documentation for medico legal report referrals.
Developing and maintaining waiting lists on Salesforce as required.
Booking initial consultation appointments for clients and assisting with interpreter bookings as required.
Updating appointment fields on Salesforce and keeping clinical team members informed of any cancellations or information related to the appointment in a timely manner.
Organising appointment worksheet on Share Point and sharing plan with clinical team members and other administration for review.
Running organisational monthly reports as required.
Sending out client feedback questionnaires and arranging compilation of feedback as required.
Updating complaints and compliments fields as required.
Ensuring sensitive information is protected and processing information in accordance with GDPR including securing hard file copy destruction.
Setting up Salesforce accounts for new staff and providing technical support to staff as required in conjunction with the Head of Operations.
Person Specification – Knowledge, Skills and Experience Required
Essential
· Salesforce or other CRM system/software experience of at least two years.
· At least 2 years’ experience in a similar Administrative role.
· Strong knowledge of GDPR and data protection obligations.
· Ability to manage multiple tasks while maintaining attention to detail.
· Relational skills (interpersonal) Strong communication skills, written and verbal.
· Possesses experience and understanding of cross-cultural work in administration.
· A self-starter with the ability to work independently and use good judgment.
· Comfortable working in a small organisation and adaptable to changing needs.
· Proficient in IT (Word, Excel, PowerPoint, Email).
· Excellent self-care practices.
Desirable criteria:
Experience in the not-for-profit or charity sector.
Familiarity with a broad range of CRM systems.
Please note:
· This job description is not exhaustive; the post holder may be required to take on additional duties
relevant to the role and contribute to its development.
· Garda clearance is a requirement for all Spirasi staff, both upon hiring and throughout employment.
· References will be a prerequisite for employment.
· Candidates must have the right to work in Ireland at the time of application and for the duration of
employment.
· Applicants with qualifications obtained outside the Republic of Ireland must provide evidence of
validation by the Irish Department of Education at the time of application.
· Remote work requires a designated, single workspace in the home or an alternative office.
· All personal data received will be processed in accordance with the Data Protection Acts 1988, 2003,
and GDPR (2018) and used solely for recruitment and administrative purposes.
· Spirasi is an equal opportunities employer. Recruitment decisions are based on merit, aligned with job
and skill requirements.
