Overview
Advanced Medical Support Assistant Jobs in Louisville – Kentucky – USA at Veterans Health Administration
Summary
The Advanced Level Medical Support Assistant (AMSA) position serves as a clinic clerk and is a foundational role within the clinic.
Qualifications
Basic Requirements:
• Experience andEducation(1) Experience
• Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or (2)Education
• One year above high school; or (3) Experience/EducationCombination
• Equivalent combination of experience andeducationare qualifying for entry level for which botheducationand experience are acceptable
• Grade Determinations: GS-06 In addition to the basic requirements above, applicants must meet the following experience:
Experience
• One year of experience equivalent to the next lower grade level GS-5 Medical Support Assistant grade level
• Duties at this level include, but are not limited to: performing a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting; answering phones; greeting patients; relaying messages to appropriate staff inside or outside of the unit; scheduling appointments; including interpreting and verifying provider orders to schedule within scheduling guidelines
• AND Demonstrated Knowledge, Skills, and Abilities
• Candidates must demonstrate the KSAs below:
Ability tocollaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g
• medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met
• Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations
• Ability to communicate tactfully and effectively, [electronically, by phone, in person], and in writing, with internal and external customers
• This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns
• Advanced knowledge of the technical health care process (including, but not limited to, scheduling acrossinterdisciplinarycoordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care
• Advanced knowledge of policies and procedures associated withinterdisciplinarycoordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians
•
Note:
You must provide detailed information of your experience performed
• Information such as “I was a Medical Support Assistant” is insufficient to determine your qualifications
• Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hour worked per week
•
NOTE:
Quality of Experience
• Qualifying experience must be at a level comparable to MSA experience or equivalent administrative clinical support role in a non-VA medical inpatient or outpatient setting at the next lower grade level
• For all assignm…
Title: Advanced Medical Support Assistant
Company: Veterans Health Administration
Location: Louisville – Kentucky – USA
Category: Healthcare, Administrative/Clerical
