Overview
Advanced Medical Support Assistant Jobs in Martinsburg, WV at US Veterans Health Administration
Full Job Description
Duties
VA Careers – Medical Support Assistant:https://youtube.com/embed/EE9c4XkaELo
Medical Support Assistant:vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf
Learn more about the Martinsburg VAMC:
https://www.va.gov/martinsburg-health-care/about-us/
https://www.va.gov/martinsburg-health-care/locations/martinsburg-va-medical-center/
The
Advanced MSA
works collaboratively in an interdisciplinary coordinated care delivery model and performs receptionist duties, scheduling duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics.
He/she must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflicts with staffing and/or coverage occurs. Incumbent must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes. A caring, compassionate and sensitive manner is essential when explaining procedures to Veterans and their family members both in person and on the phone.
The MSA is able to independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs. The MSA participates in the daily staff coordination and weekly team meetings where patient care planning and management occur, except during staff shortages for coverage. Notifies his/her supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes. Daily review of active/pending consults, EWL, Recall list, Care in the Community actions and Audiocare communications for accuracy and disposition. Coordinates administrative services for veterans, family members, caregivers, and general public, administrative and clinical staff to insure continuity of inpatient and outpatient care.
Work Schedule
:
Monday – Friday 8:00 – 4:30 PM
Compressed/Flexible
:Not Available
Recruitment Incentive (Sign-on Bonus):
Not Authorized
Permanent Change of Station (Relocation Assistance):
Not Authorized
Paid Time Off:
37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave:
After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy:
After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
.
Retirement:
Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance:
Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework
: Not Available
Virtual:
This …
Title: Advanced Medical Support Assistant
Company: US Veterans Health Administration
Location: Martinsburg, WV
Category:
