Overview
Advanced Medical Support Assistant/Community Care Jobs in Gainesville – Florida – USA at Veterans Health Administration
Position: Advanced Medical Support Assistant (Community Care)
Summary
This position is located at North Florida/South Georgia Veterans Health System (NF/SG VHS) Community Care Service. The NF/SG VHS is a comprehensive and integrated health care delivery system that provides quality clinical programs and services to Veterans. We offer primary health care services, as well as highly specialized, technologically advanced clinical care. The System includes two hospitals, three large satellite outpatient clinics, and several small community-based outpatient CBOCS.
Qualifications
Basic Requirements:
• United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
• Experience of clerical, office, customer service, or other administrative work that indicates the ability to schedule and coordinate appointments acquire the particular knowledge and skills needed to perform the duties of the position; 2-3 years of administrative and/or clinical background, preferred
• Demonstrates the ability to schedule and coordinate appointments
• Demonstrates dependability andflexibility
• Demonstrates strong ability to function independently
• Experience working with excel spreadsheets and word documents, required
• Evidence of self-direction
• Excellent customer service andcommunication skills
• Have a basic understanding of organization and administration of multifaceted health care delivery systems, specialty and subspecialty care, data base management
• Prior VA experience, preferred; OREducation- One year above high school; OR Experience/EducationCombination – Equivalent combination of experience andeducationare qualifying for entry level for which botheducationand experience are acceptable
• Physical
Requirements- See VA Directive and Handbook 5019
• English Language Proficiency – Medical Support Assistants (MSAs) must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j
• Certification
– None required
• Grade Determinations: GS-06 Advanced Medical Support Assistant Experience – One (1) year of experience equivalent to the next lower (GS-05) grade level.
Experience at this level is as follows:
Independently performs a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting Advises clinical staff on current administrative processes, answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient appointments and/or consults, enters no-show information Monitors appointment requests from multiple electronic sources Participates in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic Monitors both inpatient and outpatient appointments in areas of responsibility Verifies and updates demographics and insurance information when patients check-in for appointments Coordinates administrative functions…
Title: Advanced Medical Support Assistant/Community Care
Company: Veterans Health Administration
Location: Gainesville – Florida – USA
Category: Healthcare, Administrative/Clerical
