Overview
Analyst, EI Contract Management Jobs in Petaling Jaya, Selangor, Malaysia at Jardine Schindler Group
Title: Analyst, EI Contract Management
Company: Jardine Schindler Group
Location: Petaling Jaya, Selangor, Malaysia
We Elevate… You
Join Schindler and help us elevate our world: Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving
Since 1874 Schindler has been a Citymaker with proud reputation for elevating not only buildings, but the well-being of everyone who lives and works in them. People, passion, and innovation are the pillars of our success
Jardine Schindler Group (JSG) is a joint venture between Jardine Matheson (est.1832) and Schindler Group(est.1874). JSG is specialized in design, engineer, install, maintain and modernize elevators, escalators and moving walkways in Hong Kong, Malaysia, Singapore, Thailand, Indonesia, Taiwan, Vietnam, the Philippines, Macau, Myanmar, Brunei and Cambodia. On average, 100 million people throughout the Asia Pacific regions will be transported by equipment supplied and maintained by JSG on any given day.
Join us as a
Analyst, EI Contract Management
We Elevate… Your Responsibilities
• Navigate ESM platform daily and ensure tickets are resolved before due.
• Perform process transactions involving data entry/data capture according to defined Standard Operating Procedures (SOP):
• Create and maintain service maintenance contract information into databases in accordance with the agreement or related supporting documents sent by requestor.
• Cross-check & verify contract information before inputting data on SAP
• Compliance to applicable regulations and security requirements
Deliver and maintain high customer satisfaction ratings, by processing transactions accurately and meeting agreed service levels (SLA)
• Identify risks associated with execution of the assigned task within the business process and resolve, mitigate, or escalate as per defined SOP
• Issue reports or assist issuance of reports at planned interval to internal & external stakeholders • Close collaboration/ communication with service requestor regarding daily operations (e.g. clarifications, requests, status calls, etc.)
• Initiate and/or support process analysis, process improvement and process harmonization initiatives
• Take part in the process of updating SOP whenever changes in the work process and/or requirements occur.
• Active participation in the team meeting
• Promptly report all accidents, safety incidents & unsafe conditions at work to supervisor & watch out for other colleagues
• Attend safety & health training
• Participate in promotion of safety culture in the organization
• Any other ad hoc task (include reporting) as assigned by Manager, HOD or management team when deemed necessary
We Elevate… Your Best Self
- 1 to 3 years of handling back-office functions activities
- Good communication skills both verbal and written – English
- Mandarin Speaker
- Experience in outsourcing or shared services environment
- Lean Methodology (beginner)
- Fresh graduates are encouraged to apply (ONLY for analyst)
