Overview
Assistant Director of Front Office – Waldorf Astoria Chicago Jobs in Chicago, IL at Hilton
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation:
$16 – $17 hourly
Responsibilities:
Handle customer complaints as necessary
Communicate with housekeeping to make sure guest rooms are ready
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Qualifications:
Working knowledge of Microsoft Office and reservation management systems
Must have graduated high school, received a GED or equivalent
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Has experience answering telephone calls and troubleshooting stressful situations
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
About Company
Located in Chico, is this award-winning upper-upscale Hilton-branded hotel with 174 guest rooms, a pool, a spa, and the Sycamore Tap & Table. We embrace our demanding guests and strive to exceed their expectations with every visit.
Title: Assistant Director of Front Office – Waldorf Astoria Chicago
Company: Hilton
Location: Chicago, IL
