Overview
Assistant Front Office Manager Jobs in Sacramento, CA at Sacramento Holiday Inn
Full Job Description
Hotel:
Sacramento Holiday Inn
Assistant Front Office Manager
Full time
Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence
$28.50/hour
Primary Purpose:
The primary purpose of the Assistant Front Office Manager is to ensure that guests have an excellent hotel stay experience while performing front desk duties and directing front desk staff to greet guests, process check-ins and check-outs, issuing room keys, answering questions, and addressing guest requests as per brand and Atrium standards.
Work Performed:
The Assistant Front Desk Manager will be tasked with the following duties, responsibilities, and assignments:
Create a best in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, and increasing guest loyalty;
Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner; Ensure that Associates are meeting guest needs and appropriately responding to guest concerns. Escalate guest concerns as appropriate;
Help ensure financial goals of the department are being met through well managed stock, cost controls, and schedules;
Manage the front desk staff by ensuring opening and closing task checklists as assigned during the three shifts are completed;
Answer inquires pertaining to hotel services, registration, shopping, dining and travel directions;
Handle cash and credit card transactions and process guest accounts;
Deputize in the absence of the Front Office Manager;
Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications; and
Any and all other work as required to complete the primary purpose of the position.
Required Prior Experience:
Prior customer service experience
Preferred Prior Experience:
Hospitality industry experience preferred in Hotel Operations
Required Education:
High School Diploma or equivalent
Required Technology:
Use computers and computer systems (including hardware and software) to enter data, or process information
Physical:
Able to lift a minimum of 50lbs occasionally
Able to stand and/or walk for duration of schedule shift
Other:
Able to read, write and communicate effectively in English
Must be flexible to working days, early mornings, evenings, nights, weekends, and holidays
Organization
Can manage resources (people, material, support) to get things done. Can orchestrate multiple activities at once to accomplish a goal, uses resources effectively and efficiently. Arranges information in a useful manner.
Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Managing Diversity
Treats reports equitably; acts fairly; has candid discussions; doesn’t have a hidden agenda; doesn’t give preferential treatment.
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When you’re an Atrium Associate, you’re a part of a crucial workforce providing the ultimate ‘Home Away From Home’ for our guests. We know that it takes a lot of time and effort to provide these exceptional exper…
Title: Assistant Front Office Manager
Company: Sacramento Holiday Inn
Location: Sacramento, CA
Category:
