Overview
Assistant Front Office Manager (Hotel) Jobs in Greenville, SC at Grand Bohemian Lodge Greenville
Full Job Description
Overview:
AN INSPIRING CAREER AWAITS YOU!
The Kessler Collection is made up of 12 artful hotel and resort properties, 25 restaurants, and over 1,700 Grand Performers across seven states, we continue to grow and so will you! The opportunities are endless. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being.
We believe people want to be inspired!
Our Grand Performers Receive Many Benefits Including:
Marriott Employee Discounts Worldwide
Competitive Wage & Discretionary Bonus Program
Medical, Dental, Vision Insurance
Company-Sponsored Life Insurance
Short & Long-Term Disability Insurance
Pet Insurance
Tuition Reimbursement Program
401(K) with Discretionary Company Matching Contributions
Employee Assistance Program
Responsibilities:
JOB SUMMARY
The overall objective and purpose of the Assistant Front Office Manager are to support the Front Office Manager by leading the team in executing guest service-related responsibilities in order to create an exceptional experience for our guests. The incumbent is responsible for providing hospitable service involving all guest interactions, anticipating their needs, solving problems, and coaching and training staff to exceed our guests’ expectations. They are to provide inspiring and strategic leadership while directing the activities of the Front Office in support of the mission, core values, standards, and goals established by the company.
CORE RESPONSIBILITIES
Oversee the operations of the Front Office department, ensuring the implementation and execution of KQA and BSA standards.
Provide hands-on training and continuous coaching to subordinates, supervising and directing the execution of service-related tasks to ensure the efficient and professional operation of the Front Office.
Foster Grand Performer commitment to providing intuitive service and model desired service behaviors in all interactions with Guests and Grand Performers.
Maintain the integrity of Company proprietary information and protect Company assets
Maintain the integrity of our guests’ privacy, including confidentiality of personal information, as well as key control
Understand and follow laws and regulations
Maintain complete knowledge and ensure compliance with company policies and standard operating procedures.
Plan and organize daily shifts. Effectively delegate tasks and responsibilities to subordinates, audit work for accuracy, and monitor outcomes
Take ownership and solve problems. Provide guidance and support, empowering subordinates to solve problems and resolve guest issues
Perform all Front Office related tasks to Company standards
Have a thorough knowledge of the product, including room types, amenities, services, and brand standards
Conduct effective daily stand- up meetings
Provide ongoing recognition per the Company recognition program
Maintain a safe work environment. Report accidents, injuries, and unsafe conditions
Work closely with Front Office Manager, direct reports, and other departmental managers to identify and resolve operational issues
Have a valid driver’s license and good driving record (for properties that provide valet service)
Attend required training and meetings.
Review GSS scores, comment cards, guest satisfaction results, and other data
All other duties as assigned, planned or un-planned
Qualifications…
Title: Assistant Front Office Manager (Hotel)
Company: Grand Bohemian Lodge Greenville
Location: Greenville, SC
Category:
