Overview
Assistant Housekeeper Jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia at IHG Hotels & Resorts
Title: Assistant Housekeeper
Company: IHG Hotels & Resorts
Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Your Day To Day
Operational Oversight:
- Supervise daily housekeeping operations, including room cleaning, public area maintenance, and laundry / linen services.
- Ensure adherence to cleanliness standards and brand requirements.
Staff Supervision and Training:
- Manage and guide housekeeping staff, such as Room Attendants, Public Area Attendant, and Laundry / Linen Attendant.
- Conduct training sessions to improve skills, ensure compliance with safety protocols, and maintain service quality.
Guest Experience:
- Handle guest requests, complaints, and feedback professionally.
- Ensure rooms and public areas meet guest expectations, especially for VIP, IHG Ambassador & Handle with Care guests.
- Deliver IHG True Hospitality by Inspire and lead the team to provide exceptional service, ensuring all guests feel welcomed and valued.
- Drive Guest HeartBeat, continuously monitor guest feedback and satisfaction, using insights to enhance service and guest experiences.
Inventory and Supplies:
- Monitor housekeeping supplies, linens, and equipment, conduct monthly inventory.
- Place orders for inventory restocking and maintain cost control.
- Conduct and monitor monthly / quarterly linen inventory
Administrative Duties:
- Schedule staff shifts and ensure adequate staffing levels.
- Assist in performance reviews and maintain employee records.
- Maintain and update administrative data, including monthly production and revenue reports, inventory, and consumption reports. Receive, record, and distribute various reports to ensure smooth operation.
Quality Control:
- Conduct inspections of rooms, public areas, and heart-of-house spaces.
- Implement and oversee quality assurance programs such as IHG Way of Clean & IHG Way of Deep Cleaning
- Drive and monitor the yearly On-Site Quality Evaluation, ensuring housekeeping operations align with IHG brand standards
Collaboration:
- Work with other departments (Front Office, Engineering, Food & Beverage) to ensure seamless operations.
- Support the Executive Housekeeper in departmental meetings and strategic planning.
Special Projects:
- Assist in planning for special events, project or periods of high occupancy.
- Handle unexpected challenges, like emergency cleaning or staff shortages.
What We Need From You
- High school diploma or equivalent; a degree or certification in hospitality management or related field is a plus.
- At least 2 years of experience in a housekeeping role, with at least 1 year in a position within a hotel or hospitality environment.
- Experience in overseeing daily housekeeping operations, including cleaning, room turnover, and managing housekeeping staff.
- Proficiency with property management systems (e.g., Opera, HubOs) and basic office software (e.g., Microsoft Office).
- Strong leadership and team management skills
- Excellent attention to detail and organizational abilities.
- Ability to work under pressure and multitask effectively.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
