Overview
Assistant Manager Jobs in Gurugram, Haryana, India at WNS
Title: Assistant Manager
Company: WNS
Location: Gurugram, Haryana, India
Job Description
Graduate with high fluency in written and spoken English At least 5 years o experience within large-scale BPO operations. Should have supervisory/ management experience or progressive experience up to and including leadership, coaching and/ or supervisory roles.
Oversee multiple teams and ensure smooth execution of daily operations.
Strong people & team management experience with proven leadership skills
Highly analytical, with a track-record of being a strong problem solver, capable of translating analysis and insights into actionable business plan.
Ability to learn quickly and handle complexity, change and ambiguity
Successful track record in supporting recruitment and talent acquisition
KRA’s
Determines operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/ benefit analyses.
Maintains and improves operations by monitoring system performance; identifying and resolving problems; preparing & completing action plans; driving process improvement initiatives & quality assurance programs.
Prepares performance reports by collecting, analyzing, and summarizing data and trends.
Liaise with clients and deliver on client asks.
Coaching and mentoring supervisors to enable them to effectively manage their teams.
Conduct weekly/monthly/quarterly reviews with supervisors.
Drive the right team culture & ensure process compliance.
Qualifications
Graduate
