Overview
Assistant Manager, Operations Administration Jobs in Irvine, CA at Glovis America Inc
Full Job Description
About Hyundai GLOVIS America Inc.
GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers’ needs by utilizing the latest information systems and advanced technologies.
Summary
The Assistant Manager, Operations Administration position is responsible for managing the end to end revenue cycle to ensure all business transactions are invoiced accurately and timely. They also will ensure policies and procedures (P&P’s) are in place for both A/P and A/R and adhered to that effectively control the payment and invoicing processes. The Assistant Manager, Operations Administration will also manage departmental projects to improve processes and the systems to increase efficiency.
Responsibilities
Oversee entire AR process including invoice creation to AR aging management to achieve or exceed set KPIs
Monitor all pending transactions and manage weekly invoicing to customers with completeness, accuracy, and timeliness
Manage researching, analyzing, & resolving discrepancies resulting from rejected invoices or known issues with A/P or A/R
Executing work-around options in an effort to continue revenue flows, particularly when ITMS data is unreliable or is inflexible
Manage invoice pre-transmission validations to ensure accuracy and decrease rejection rates
Reviewing all invoices and backup for exactness and insuring that proper documentation/approvals are provided beginning from with A/P
Coordinating expertise from subject matter experts (internal & external) to provide reliable corrections or modifications
Administering training and direction to teammates
Guide and support issues resolution process and manage escalated items
Guide team with general issues resolution principles and assist them with developing strategies
Explain different methods and their pros and cons so that team can develop deeper understandings on various resolution methods
Monitor issues resolution progress by utilizing Issues Tracking Log to ensure timely resolutions
Identify and escalate items that require higher level of attention due to higher business impact
Monitor all operational reports and logs
Manage Issues Tracking log to facilitate efficient issues resolution progress
Maintain AP log to ensure completeness of all manual billing
Maintain and monitor Power BI KPI reports to manage unbilled transactions and efficiency of the team
Maintain and monitor TP and PIO reconciliation reports to identify gap in billing opportunities and develop a solution to ensure billing completeness
Achieve 100% billing completeness
Identify process and system inefficiency and conduct improvement projects
Monitor billing rejects and identify improvement opportunities and create project plans
Guide and manage the root cause analysis and review CR requests to IT for system improvements
Monitor project progress and advise next steps to the team and report any abnormalities
Monitor IT CR and Ticket statuses and work with IT to prioritize tasks
Develop…
Title: Assistant Manager, Operations Administration
Company: Glovis America Inc
Location: Irvine, CA
Category:
