Overview
Associate Patient Care Coordinator Jobs in North Fort Myers – Florida – USA at Optum
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by
diversity and inclusion
, talented peers,
comprehensive benefits
, and
career development
opportunities.
Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start
Caring. Connecting. Growing together.
Hours
:
Standard hours Monday thru Friday, between the hours of 8 AM – 5 PM.
Location
:
18900 N. Tamiami Trail Suite #9 North Ft. Myers, FL
As a
Patient Care Coordinator , you will:
Verifies, re-verifies, and authorizes patient insurance coverage and eligibility utilizing computer-based patient registration/scheduling system. Verifies and updates demographic, insurance, and other patient information. Confirms, collects, and posts patient co-payments and other outstanding balances. Generates and tracks patient encounter forms. Reviews patient encounter forms for completeness and resolves any discrepancies. Batches encounter forms and submit to appropriate billing area
Maintains records and makes daily cash deposit as assigned
Receives and addresses patient-care related telephone calls. Provides routine information on procedures and standard policies, refers matters to appropriate person within department/site
Identifies problem related priorities, and responds to emergency needs by contacting/interrupting physician/provider within guidelines
Resolves patients’ questions regarding clinic schedules and billing concerns; handles requests for prescription refills, reschedules appointments, etc.
Documents appropriate information in computer system. Prepares patient charts. Ensures completeness by locating test results, reminding patients of appointments, including appropriate forms, etc., for patient appointments
Updates and maintains Telephone Message System (TMS) in computer system. Follows through on requests. Distributes messages to appropriate provider or others for appropriate action
Enters new referrals or ensures that existing referral numbers are linked in the system to ensure managed care requirements
Provides patient
education
regarding managed care plans and referral process. Answers patients’ referral questions, concerns, etc. Provides patient with available options
Works collaboratively with primary care practices, patients, and specialty practices to process outgoing referrals prior to scheduled visits. Follows up with practices that do not issue a referral or obtain referral on a timely basis
Interfaces with staff, providers and patients regarding denied referrals. Documents information and assists with alternate plan of care, if needed
Completes and maintains patient schedules. Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients. Communicates with patients regarding all information related to scheduled appointments
Notifies providers, patients and others of changes such as new scheduling, re-scheduling, no-show, emerge…
Title: Associate Patient Care Coordinator
Company: Optum
Location: North Fort Myers – Florida – USA
Category: Healthcare, Administrative/Clerical
