Overview
Benefits Assistant/Customer Service Rep $84K Jobs in San Francisco, CA at ILWU-PMA Benefit Plans
Position: Administrative Department Specialist
Work Schedule: Full-Time, Weekdays (will be assigned evening shift 1 or 2 days a week no later than 7pm)
Benefits: Eligible for Excellent Program Benefits
Location: Boise, ID
The WCA (Women’s and Children’s Alliance), one of the region’s most respected non-profit organizations, is seeking an energetic, mission-driven professional to join our team as an Administrative Department Specialist. This is an essential role that supports our agency’s daily operations and mission by delivering high-quality administrative assistance across multiple departments.
About the Role
This position provides broad administrative support, with a special assignment to support two key departments, including work in accounts payable, deposit processing, and committee documentation. The role also includes general front office coverage and customer service responsibilities. You’ll serve as a vital connection point across teams, helping ensure organizational accuracy, efficiency, and hospitality.
Key Responsibilities
Provide administrative support to two assigned departments, including:
Processing check and cash deposits and daily bank runs
Accounts payable data entry
Preparing meeting powerpoints and packets as well as taking, editing, and distributing committee meeting minutes
General administrative support for agency operations, including:
Document preparation, filing, calendar management, and meeting coordination
Client reminder calls, mail processing, and front desk phone support
Assisting with set-up and tear-down for meetings and events
Greeting visitors, accepting donations, and ensuring a welcoming front office presence
Provide coverage and support for other administrative team members during absences
Schedule Note: Weekday evening shifts will be assigned to accommodate evening committee program needs.
Key Competencies
To be successful in this role, candidates should demonstrate the following:
Professionalism and Discretion – Maintains strict confidentiality; interacts respectfully with clients, community members, and coworkers
Detail Orientation – Produces accurate work, double-checks entries, and maintains organized records
Time Management and Prioritization – Effectively manages multiple tasks, shifting priorities, and meets deadlines consistently
Communication Skills – Writes clear and concise meeting minutes and other documentation; communicates professionally by phone, email, and in person
Customer Service Orientation – Welcomes all visitors and clients with empathy and attentiveness
Technological Proficiency – Comfortable using GSuite and Microsoft Office; adaptable to new systems and database tools
Team Collaboration – Works cooperatively with others, contributes to a supportive workplace, and steps in to assist as needed
Flexibility and Adaptability – Adjusts to shifting responsibilities and supports various teams across the agency
Basic Accounting and Data Entry – Accurately handles financial transactions, deposit logs, and invoice entry
Meeting and Records Support – Takes professional-quality notes and prepares committee minutes that are clear, accurate, and timely
Join the WCA and be part of a compassionate, committed team making a difference in the lives of survivors and families in our community.
If you are mission driven come join the WCA in its quest of “Safety, healing and freedom from domestic abuse and sexual assault” with a vision “To foster a community where individuals thrive in safe, healthy relationships”.
The Women’s & Children’s Alliance (WCA) one of the most well regarded non-profits organizations in the valley is an equal opportunity employer and does not discriminate in its hiring practices or any other employment decisions on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, physical or mental disability, genetic information, retaliation for protected activity, or any other classes protected by applicable federal and state laws.
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Paid time off
Vision insurance
Schedule:
Day shift
Evening shift
Monday to Friday
Work Location: In person
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Title: Benefits Assistant/Customer Service Rep $84K
Company: ILWU-PMA Benefit Plans
Location: San Francisco, CA
