Overview
Bilingual Front Desk Receptionist Jobs in Houston, TX at Extended Stay America – Houston – Med. Ctr. – Greenway Plaza
Job Summary:
We are seeking a Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and creating a positive experience from check-in to check-out.
Responsibilities:
– Greet and welcome guests in a friendly and professional manner
– Handle guest check-ins and check-outs efficiently
– Answer phone calls and direct inquiries to the appropriate department
– Assist guests with requests and provide information about hotel services
– Process reservations and cancellations accurately
– Manage payment transactions and maintain guest accounts
– Ensure the lobby area is clean and presentable at all times
Skills:
– Proficiency in phone systems and front desk software
– Excellent communication and interpersonal skills
– Strong customer service orientation with a focus on guest satisfaction
– Ability to multitask in a fast-paced environment
– Bilingual skills are required
– Previous experience in hospitality or hotel management is advantageous
– Must be willing to work in weekend
Joining our team as a Front Desk Agent offers the opportunity to work in a dynamic environment where you can showcase your hospitality skills while providing exceptional guest services.
Job Types: Full-time, Part-time
Pay: $11.00 – $13.00 per hour
Experience:
- Customer service: 3 years (Required)
- Hotel experience: 2 years (Preferred)
Language:
- Spanish and English (Required)
Work Location: In person
Title: Bilingual Front Desk Receptionist
Company: Extended Stay America – Houston – Med. Ctr. – Greenway Plaza
Location: Houston, TX
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