Overview
Branch Administrative Assistant Jobs in Benicia, CA at CrossCountry Mortgage, LLC
ARIZONA DEPARTMENT OF CORRECTIONS, REHABILITATION & REENTRY
Our mission is to enhance public safety across Arizona through modern, effective correctional practices and meaningful engagements.
The Arizona Department of Corrections, Rehabilitation and Reentry (ADCRR) is committed to creating a safe, secure, and humane correctional system. With public safety top of mind, ADCRR and its more than 8,000 officers and professional staff are driven by a heart for public service and a commitment to deliver perfect effort each day. ADCRR is redefining itself as an agency whose daily work centers on transparency, accountability, and fairness.
VICTIM ADVOCATE ASSISTANT
(Administrative Assistant III)
Job Location:
Address:
VICTIM SERVICES
701 East Jefferson Street
Phoenix, AZ 85034
https://corrections.az.gov/
Posting Details:
Salary: $42,835.00 – $51,000.00
Grade: 17
Closing Date: 05/14/2025
Job Summary:
Are you a professional who would like to work closely with the Arizona Department of Corrections, Rehabilitation & Reentry (ADCRR)?
We are looking for an individual like you, a leader who assists with victim casework, directs victim services, assists with data entry for monthly statistics reports, victims rights notification letters, and ensures accurate case documentation of activities and services. You will also be responsible for responding to victims’ related phone calls, e-mails and coverage.
This opportunity can be for you, APPLY NOW!
Job Duties:
Answers phone calls and e-mails from victims to provide assistance as requested
Provides services to victims such as referrals to community agencies, non-profit organizations, and criminal justice agencies
Processes incoming Post-Conviction request forms and provides notification to crime victims, providing mandated and non-mandated information and referrals, as needed
Assists the Office of Victim Services (OVS) , opening and closing files, case documentation, daily data entry for monthly reports based on office activity and processes incoming forms and documents from victims, attorneys, courts, etc.
Contacts crime victims by phone or in writing, receives victim calls and e-mails, assists victims needs and concerns, describes program services and explains victims rights
Refers victims for available services through community agencies
Provides empathy and emotional support
Explains status of victim cases
Examines and reviews documents, case records, incoming correspondence, memorandums, court documents and evaluates appropriate actions to be taken, formulates responses and conferring with OVS advocates or Administrator for advice
Participates and contributes to OVS advocates and staff meetings
Completes assignments and tasks in the absence of advocates as needed
Drives on State business
Performs other duties appropriate to the assignment
Knowledge, Skills & Abilities (KSAs):
Knowledge of:
Principles and practices of performing administrative functions of a responsible nature
Criminal justice system process, specifically relating to criminal cases and post-conviction hearings
Basic victims right law, current state, federal laws, and local social services agencies
Arizona Correctional Information System (ACIS)
Computers and the ability to generate word processing documents using Google
Database software and all software programs implemented with ADCRR
Skill in:
Verbal and written communication
Establishing and maintaining interpersonal relationships
Problem solving and high level providing customer service
Develop and maintain effective working relationships with members of the criminal justice communities and other employees within the ADCRR
Training
Learning and implementing new computer software (Google)
Ability to:
Work against stringent deadlines and adapting to changing priorities
Perform detailed work with a high degree of accuracy
Write and communicate in an effective manner
Edit and review materials for clarity and certainty
Exercise good judgement in safeguarding sensitive and confidential information
Maintain and organize work environment
Plan, coordinate, and prioritize work activities for self and others
Effectively interpret OVS and ADCRR policies, procedures, rules and regulations
Selective Preference(s):
An Associates Degree from an accredited college or university and/or at least 2-3 years working in a criminal justice agency or non-profit organization who assists crime victims
Pre-Employment Requirements:
Employment is contingent on the selected applicant passing a background investigation.
In an effort to maintain a safe environment, all employees are required to take a Tuberculosis (TB) test during their New Employee Orientation and every year thereafter.
If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits:
We offer an excellent and affordable comprehensive benefits package to meet the needs of our employees:
Vacation and sick days with 10 paid holidays per year
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Robust and affordable insurance plan to include medical, dental, life, short-term and long-term disability options
Exceptional retirement program
Optional employee benefits such as deferred compensation plans, credit union membership, and a wellness program
An incentivized commuter club and public transportation subsidy program
Retirement:
Positions in this classification participate in the Arizona State Retirement System (ASRS).
Enrollment eligibility will become effective after 27 weeks of employment.
Current ADCRR Employees: Consult with your respective Human Resources Liaison if you are in a different retirement plan than the one indicated above.
Contact Us:
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 255-2430. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.
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Title: Branch Administrative Assistant
Company: CrossCountry Mortgage, LLC
Location: Benicia, CA
