Overview
Cafe Sales Assistant Jobs in West Mystic – Connecticut – USA at Hard Rock Cafe
Position: CAFE SALES ASSISTANT
Location: West Mystic
Overview:
The Sales Administrative Assistant is the first point of contact for all guests calling or visiting the Sales Office. This position is responsible for assisting with the daily activities and administrative functions for the Director of Sales and Marketing and ultimately all the sales and catering managers.
Responsibilities:
Answers sales phone lines in a timely manner
Takes messages, handles customer requests and forwards leads/inquiries to the Sales Lead Coordinator immediately. Communicate requests to appropriate departments.
Performs daily office duties including, but not limited to, filing, faxing, copying, creation of files, gift certificates, retrieving and delivering mail, and creating and delivering amenity requests with cards to Star Services.
Ensure that any DOSM VIP reservations are entered into the PMS and coordinate amenity and card.
Control of parking validations and log system.
Taking, typing and distribution of meeting minutes from monthly sales meeting.
Prepares and distributes all correspondence, including letters, emails, etc. for DOSM or other sales managers as needed. Ensures that all correspondence is 100% accurate.
Schedules and prioritizes work load for the DOSM.
Generate the Weekly Sales Activity Report
Distribute monthly forecast.
Ability to
generate 30-60-90 day forecast as needed by Director of Sales & Marketing.
Maintain Reference Library, association memberships, trade show information, & mailing lists.
Works with the IT Manager to create necessary reporting for DOSM.
Develop and maintain productive, service focused working relationships with external and internal customers, representing the company and becoming a known point of contact.
Provide accurate, up to date information to appropriate internal contacts, responding to requests in a timely manner, and maintaining a working knowledge of the hotels products and services.
Continually audit and review office management and administration systems, implementing improvements where necessary and keeping the office appropriately stocked with supplies.
Develop and utilize a working knowledge of all sales managers’ in-house groups and arriving groups over a rolling 10 days cycle.
Provide support when Director of Sales and Marketing and/or other administrative support personnel are out of the hotel.
Perform daily and weekly tasks as outlined by the Director of Sales and Marketing.
Have a personal impact, taking responsibility and using initiative to resolve issues.
Approach tasks orderly, with tenacity and determination, completing work to the required standard within the deadlines agreed.
Maintain a high level of
professionalism
in dealings with customers.
Be motivated, committed and enthusiastic, seizing opportunities to learn new skills or knowledge in order to improve personal performance.
Be flexible, responding quickly and positively to changing requirements.
Maintain team focus by showing co-operation and support to colleagues in the support of department goals.
Maintain filing system. File contracts and correspondence daily.
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Title: Cafe Sales Assistant
Company: Hard Rock Cafe
Location: West Mystic – Connecticut – USA
Category: Sales, Administrative/Clerical
