Overview
CAMHS Team Administrator Jobs in London, England, United Kingdom at Central and North West London NHS Foundation Trust
Title: CAMHS Team Administrator
Company: Central and North West London NHS Foundation Trust
Location: London, England, United Kingdom
Job Overview
The CAMHS UCT Administrator to provide administrative support to the CAMHS Urgent Care Team. They will work 22.5 hours within service level standards to deliver an efficient and effective service; dealing with telephone and personal enquiries from patients, carers and members of the public, GPs and other healthcare professionals and statutory and non-statutory organisations.
The CAMHS UCT Administrator will provide non-clinical information and advice to patients and relatives within the boundaries of the role. Also, taking accurate messages, responding appropriately and passing information on in the appropriate manner; escalating issues to clinical staff appropriately.
Main duties of the job
The post holder will also be required to:
- Provide complete administrative support to the multi-disciplinary staff including word processing, filing, e-mails, photocopying, entering data onto the computer and creation of spreadsheets
- Maintain a diary of appointments / information for teams manually / electronically
- Have sufficient knowledge of patients and professionals requirements to ensure the efficient running of the service
- Establish and maintain a well-organized and effective administrative service able to meet the needs of the service users and staff
- Reception cover when required
- Monitor demand against capacity and escalate to clinical staff where issues arise against agreed protocols.
- Undertake stationery and equipment inventories where necessary and order goods for colleagues using the E-Procurement system.
- Any other administrative duties to support the team as and when required by manager.
Working for our organisation
CNWL are committed to progressing and supporting their staff with career development and training, and ensuring staff health and well-being and job satisfaction.
Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. “Separate provisions are applied to workers who have been sponsored and continuously held a Skilled Worker visa since prior to 04/04/2024."
As such, if you don’t meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.
Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).
For further info please visit: Skilled Worker visa: Overview – GOV.UK
Detailed Job Description And Main Responsibilities
The successful applicants will be proficient in the use of the Microsoft Office suite of programmes, and previous experience of an electronic patient record system like System One would be advantageous. In return, we are offering the opportunity to work in a supportive and friendly environment, where supervision and performance reviews/appraisals form part of our ongoing development of staff. The post will be supervised by the Team Lead and Senior Administrator.
Person specification
Education And Qualifications
Essential criteria
- Educated to GCSE standard or equivalent
- NVQ 3 in Business Administration or evidence of equivalent practical experience.
- Good standard of written and spoken English.
Experience
Essential criteria
- Data entry skills including knowledge of using Excel.
- Understanding of Data Protection / Confidentiality
- Relevant experience of working in an administrative role
- Skilled in using Microsoft Word and Microsoft Excel
- Familiarity with switchboard duties.
Desirable criteria
- Knowledge of Patient Administration systems
- Application of technology in the office i.e. Email and Networking
- Experience of working in the NHS and knowledge of mental health terminology
Skills, Knowledge And Abilities
Essential criteria
- Good communication and interpersonal skills including the ability to communicate effectively verbally and in writing.
- Ability to prioritise workload, and plan and organise own time effectively
- Exercise own judgement when dealing with enquiries from patients, parents/carers or other professionals.
- Ability to work as part of a multi-disciplinary team in a pressured environment
- Ability to manage own workload without direct supervision
- Competent in the use of clinical recording systems such as SystmOne
Desirable criteria
- Experience of working in a culturally diverse inner-city area. Working in a Multidisciplinary Health Team
- Understanding of hospital and/or social services environments
- Lived experience of mental health
- Knowledge and understanding of medical terms.
