Overview
Cancellation Administrative Specialist Jobs in Richardson, USA at Smart AutoCare
Job Title
Cancellation Processor
Department
Contract Administration
Overtime Eligibility
Non-Exempt
Date
June 2026
Job Summary
As a Cancellation Processor, you will join a dedicated, high-performing team responsible for the integrity and efficiency of our contract lifecycle. In this role, you will manage the end-to-end processing of contract cancellations and account adjustments. This position requires a sharp eye for financial data, exceptional communication skills to navigate dealership and agency networks, and a solutions-oriented approach to resolving client inquiries.
This is a full time, hourly, in-office position based in Richardson, Texas.
Minimum Qualifications
- Education:
High School Diploma or GED required OR Associate’s degree in business administration, or a related field
- Experience:
1+ years of experience in contract administration, loan processing, automotive finance (F&I), or high-volume customer accounts
Primary Job Functions
- Manage high-volume inbound inquiries and cancellation requests efficiently, ensuring professional, accurate, and empathetic client resolution.
- Review incoming cancellation requests for accuracy; proactively engage clients via email and phone to expeditiously retrieve missing or corrected documentation.
- Build and maintain cooperative, productive relationships with automotive dealerships, third-party entities, and external agencies to accelerate request fulfillment.
- Maintain meticulous database records, tracking contact lists and account updates in real time to ensure seamless team communication.
- Partner with the broader administrative team to assist with data entry deadlines, email queue triage, physical mail handling, and contract transfer processing as needed.
Skills & Competencies Required
- Comfortable working with numbers, multi-step math concepts (fractions, decimals, percentages), and processing complex financial adjustments.
- Intermediate to advanced proficiency in MS Office (specifically Excel and Word), with the ability to quickly adapt to proprietary database software.
- Strong analytical and problem-solving skills; ability to use logic to resolve documentation discrepancies independently.
- High degree of attention to detail with a proven ability to prioritize tasks and seamlessly pivot between different workflows in a fast-paced environment.
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Title: Cancellation Administrative Specialist
Company: Smart AutoCare
Location: Richardson, USA
Category:
