Overview
Cashier & Receptionist Jobs in New Smyrna Beach, FL at Utilities Commission, City of New Smyrna Beach
Full Job Description
This position involves working closely with the public and is responsible for performing routine cashier type work involving the preparation and maintenance of records, precisely following company policies and procedures.
Essential Duties and Responsibilities
Include the following and other duties as assigned:
Work is performed in the lobby, drive-thru, and the reception area, as needed.
Receives cash, checks, debit/credit card transactions and posts them into the company’s chosen Customer Service Management system with 95% accuracy.
Balances cash drawer and checks daily; maintains a cash drawer balance of $450 (unless otherwise approved by the company’s CFO) with minimal inaccuracies.
Prepares the daily bank deposit.
Accurately balances and posts customer payments.
Processes night drop payments (under dual control) and the daily mail.
Verifies checks and then scans them into the company’s chosen automated deposit system.
Properly packages end of the month/year records with accurate labeling, and properly disposes of outdated checks, adhering to all public record retention laws.
Provides general customer service (answering phones, directing customers); contacts customers via phone or written form, as necessary.
Performs general clerical work, as required.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Professional Knowledge
Possesses and applies a thorough knowledge and understanding of the company’s customer service best management practices; applies working level understanding of the organizational and business objectives of customer service.
Problem Solving
Must possess the ability to interpret information to make decisions and recommendations; gathers facts and analyzes data; identifies sources of data and information and understands where to find the most relevant information for solving problems; ensures quality work product.
Customer Service
Must possess the ability to manage interactions to provide quality service and support to customers and team members; listens effectively to potential issues before reacting with solutions; refers potentially difficult interactions to appropriate Head Cashier, supervisor, or manager; provides outstanding customer service experience to customers; demonstrates effective interpersonal skills; prevents transactional conflicts when possible.
Communication
Possesses the ability to effectively exchange information with customers and team members; promptly responds to customer concerns via written, verbal, or electronic communication; produces accurate and error free communication; communicates policies to customers; uses discretion when communicating sensitive information; notifies supervisor/manager of appropriate issues or concerns.
Ethical Practice
Integrates core values, integrity, and accountability throughout all practices; adheres to the NSBU’s Code of Ethics and Conflict of Interest Policy at all times; demonstrates accountability for actions; identifies potential conflicts of interest; follows policies consistently.
Knowledge, Skills, and Abilities
To perform successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions of this position.
Language Skills
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Title: Cashier & Receptionist
Company: Utilities Commission, City of New Smyrna Beach
Location: New Smyrna Beach, FL
Category:
