Overview
Service Care Coordinator Lead Jobs in Orlando – Florida – USA at Orlando Family Physicians
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Service Care Coordinator Lead
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locations
Altamonte Springs, FL
time type
Full time
posted on
Posted 3 Days Ago
job requisition
R04717
Altamonte Physician Group, LLC
Job SummaryThe
Patient Care Coordinator is
the first impression when patients and guests arrive at
Innova Care
Health facilities. They also
assist
patients by assessing,
facilitating
,
planning,
and advocating for health needs on an individual
and on-going
basis
. Essential Job Functions Welcome
s
patients
and visitors upon arrival
to
the clinic. Manage
s
waiting room to ensure wait times are within 15-minutes of arrival. If not, the PCC keeps the patients and visitors notified of any delays
. Manages the front desk workflow and communicates with the MA’s. Manages the providers schedule daily
. Maintains
accurate
registration by obtaining, recording, and updating personal and financial information. Assist
s
patients inproblem solvingpotential issues related to the health care system, financial or social barriers (e.g., request interpreters as
appropriate
, transportation services or prescription
assistance
)
;
and
PCP
change if
necessary. Assists
patient
with intake processes including
scann
ing required documents. Collects
patient’s financial payment responsibility (ex.
co-payments, co
– insurance,
deductibles
or
issues receipts
)
. M
ay m
anage cashier box
or similar location
,
balances
daily deposits
, and prepares bank deposits
according to company policies. Processes walk-in patients and visitors
such as
greets
, promptly and professionally
answers
phone calls, and if applicable, schedules appointments per guidelines
. Answers
phones
and schedules appointments.
May also
assist
the case manager with scheduling hospital follow-up
. Manages medical records (
maintains
, files/scans, prepares for schedule). Ensures all correspondence is scanned and/or filed in
timely
manner. Processes requests for medical records release and
maintains
appropriate logs
, etc. Performs all other related duties as assigned
. Min
imum RequiredEducation, Experience & Skills High school diploma or GED equivalent.
Strong customer service focus
.
Effective written and oralcommunication skills
.
Teamworkorientation
.
Organized and ability to manage competing priorities
.
Knowledge of medical terminology
.
Knowledge of ICD-10 and
CPT
coding
.
Expert in computer literacy in electronic health record
.
Ability toreact calmly and effectively in emergency situations
required
.
Basic
mathematical skills.
Safe work practices in a clinic setting
.
Able tofollow through with delegated tasks.
PreferredEducation, Experience & Skills At least
2-3
years
in a medical related customer service role
.
Bilingual in English/Spanish preferred but not
required
.
Physical & Mental
Requirements
: (check all that apply) ☐
Required immunizations and vaccinations.
Ability to
lift
to 5
0
pounds.
Ability topush or pull heavy objects using up to
100
pounds of force.
Ability tostand or sit for extended periods of time.
Ability touse fine motor skills to
operate
equipment and/or machinery.
Ability toproperly drive and
operate
a vehicle.
Ability toreceive and
comprehend
instructions verbally and/or in writing.
Abil…
Title: Service Care Coordinator Lead
Company: Orlando Family Physicians
Location: Orlando – Florida – USA
Category: Healthcare, Administrative/Clerical
