Overview
Center Representative Jobs in Washington, District of Columbia, USA at Surface Experts Franchising
Position: Support Center Representative
Surface Experts is a growing franchise system based in Spokane, WA. We currently have 70+ franchises around the country and are supporting them from our main headquarters office in the historic Steam Plant building in downtown Spokane. Our growing team of customer service representatives work together in our Support Center, to support our franchisees nationwide. We are working every day to build a great culture of supporting one another and helping our franchise owners succeed.
In this role, you would be answering phones, emails, and Teams messages from our franchisees and their customers, creating work orders, and helping to schedule them. This can be a fast-paced environment, while also staying low stress because our team is working together to stay consistent and support each other.
Role and Responsibilities :
Answering inbound calls, emails, and Teams messages from customers and franchise owners
Scheduling jobs for technicians
Assisting franchise owners with administrative tasks
Using online software to manage details
Working closely with the Support Center Team
Answering questions from customers about repairs
Supporting salespeople in the field nationwide
Taking part in regular meetings and trainings
Required Qualifications :
High School Diploma, or GED equivalent
Experience working in a fast-paced environment
Call Center Experience is a plus
Benefits include :
Full time – 40 hours
Variety of shifts offered, between 6:00 am and 5:00 pm
No nights or weekends
Paid holidays, sick leave, and vacation days
Health Reimbursement Account with monthly company contributions
Monthly performance-based bonuses, in addition to base pay
Paid parking at our downtown location
Paid lunch breaks
Advancement opportunities & internal growth
Welcoming, open-minded, and low stress office environment
Consistent customers that are happy with our services and book with us often
Helping small business owners (our franchisees) – not just a huge corporate company
We are looking for a detail-oriented person who enjoys working with a team and has a heart to serve others. If you feel like you would be a good fit, please check us out on our website – Â and apply, or apply on here!
OUR CORE VALUES
SERVE OTHERS
o Put relationships first
o Integrity
o Be humble
BE A PROBLEM SOLVER
o Be curious
o Seek to understand the cause of the problem
o Work smart
o Constantly improve
TRUST THE PROCESS
o Be organized
o Be teachable
o Prioritizes business needs
Physical Requirements :
Prolonged periods sitting at a desk and working on a computer.
Ability to communicate orally. Hearing and vision within normal ranges with or without an assisted hearing device.
No heavy lifting is expected, though occasional exertion of up to 25 lbs. of force may be required.
The position is full-time in-person / on-site.
The job is primarily performed indoors in a traditional office setting. Extended periods of sitting and extensive work at a computer and phone are normal.
Surface Experts is an Equal Opportunity, Affirmative Action Employer. Qualified applicants are considered without regard to race, color, religion, citizenship, sex (including gender identity, gender expression and pregnancy), sexual orientation, age, national origin, military or veteran status, political preference, marital status, mental or physical disability including medical condition), genetic information or other status protected by law. If you require an accommodation in order to apply to this position, please contact your local recruiting representative at [email protected]
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Title: Center Representative
Company: Surface Experts Franchising
Location: Washington, District of Columbia, USA
Category: Customer Service/HelpDesk, Administrative/Clerical
