Overview
Client Care Administrator Jobs in United Kingdom at Thrive Health & Wellness Business Coaching
Title: Client Care Administrator
Company: Thrive Health & Wellness Business Coaching
Location: United Kingdom
Are you highly organised, tech-savvy, and passionate about delivering an exceptional client experience?
We are looking for a Client Care Administrator to provide outstanding support to our members while ensuring smooth day-to-day operations.
About Thrive:
At Thrive, we take our work seriously—delivering excellence to those we support is our top priority. But we’re just as passionate about making Thrive a great team to be part of. We believe in working hard, supporting each other, and enjoying what we do. Striking the right balance between professionalism and fun is important to us.
Our core values shape how we show up every day:
Be Bold: Speak your truth and try new things with confidence, even when doing so feels uncomfortable.
Be the 5%: Strive for excellence, taking the action needed to stand out from the rest.
Be Professional and Do What’s Right: Always do what’s right, even when no one is watching. Be honest and fair in everything you do, think and say.
Be FUN: Be true to yourself and embrace who you are. Bring joy, fun and playfulness to every interaction.
The Role:
This is a fast-paced, varied role that requires excellent organisational skills, strong communication, and the ability to manage multiple priorities efficiently. The Client Care Administrator will play a key role in supporting our leadership team while ensuring our members receive outstanding service.
Key responsibilities include:
Client Support & Engagement – Managing member communications (emails, WhatsApp and telephone), onboarding new clients, handling renewals and cancellations, and ensuring seamless event participation.
Administrative & Operational Support – Updating records, managing documents, creating forms, and assisting with strategy days and in-person events.
Tech & Systems Management – Using CRM and automation tools, managing Zoom recordings, extracting reports, and maintaining accurate databases (training will be provided on the software used but prior experience with CRM systems is essential).
⏰ Time & Task Management – Balancing multiple responsibilities, working independently, and problem-solving efficiently in a busy environment.
Key Competencies: We’re looking for someone who is:
✅ Highly organised and proactive, with excellent attention to detail.
✅ Comfortable with technology, able to learn new systems quickly (experience with CRM or marketing automation platforms is essential).
✅ A confident communicator, skilled in both written and verbal interactions.
✅ Able to prioritise effectively, managing a high volume of tasks without losing focus.
✅ Solution-focused and adaptable, with a strong ability to problem-solve independently.
Contract & Hours:
– This is a work-from-home role (candidates must have the necessary resources, including a laptop/computer with Microsoft Office and reliable internet access).
– 20 hours per week (Mon-Fri), with the flexibility to increase to 30 hours over the next 6-12 months.
– In-person support is required at our live member events (currently held in Coventry, 4 times per year ). Overnight accommodation will be provided when necessary.
How to Apply:
To apply, email [email protected]. Put Client Care Administrator in the subject title, attach your CV and write a statement outlining why you believe you are 1/a great fit for Thrive’s core values AND 2/ a great fit for this role.
