Overview
Client Concierge – Executive Assistant Jobs in New York, New York, USA at Elanden Advisors
Location: New York
Client Concierge / Executive Assistant
Location: New York, NY (In-Office 5 Days)
Compensation: $20–$22/hour
Employment Type: Full-Time
About Us:
We’re not your typical Family Law Firm – we believe in providing exceptional, white-glove service to our clients through every interaction—whether that’s in person, over email, or in court. Our team is energetic, supportive, and driven by a shared mission: to help our clients navigate emotionally charged family law matters with clarity, compassion, and strategy.
We are seeking a Client Concierge / Executive Assistant who will act as the first point of contact and ongoing liaison for our clients. This role is part executive assistant, part client experience manager—and it’s perfect for someone who is organized, emotionally intelligent, upbeat, and passionate about helping people feel cared for and supported.
Responsibilities:
Serve as a warm and professional primary point of contact for clients, ensuring they feel heard, supported, and prioritized
Field all client requests and questions, routing them to the appropriate team member and following up to ensure timely responses
Review client documents and flag key issues or missing items for attorneys/paralegals
Ensure all client-facing communication is thoughtful, thorough, and in line with the firm’s tone and brand
Monitor email inboxes and case management systems to help coordinate client updates and document flow
Assist in coordinating meetings and calls between clients and attorneys or paralegals
Proactively follow up with clients to check in on outstanding items, paperwork, or questions
Be a friendly, calming presence during what is often a stressful time in clients’ lives
Who You Are:
Warm, personable, and naturally high in emotional intelligence (EQ)
Comfortable working with clients going through personal and emotional challenges
Organized and proactive with a strong attention to detail
Thrives in fast-paced, dynamic environments with a positive, can-do attitude
Tech-savvy and able to quickly learn tools like Clio (or other legal CRMs), Microsoft Office, and Dropbox
Has 1–2 years of administrative, customer service, or executive assistant experience
Bonus:
Experience in a legal, mental health, or high-touch service setting
Why Join Us:
Be part of a young, fast-growing law firm that’s redefining what it means to serve family law clients
Work with a supportive, fun, and ambitious team
Enjoy a culture that values collaboration, empathy, and excellence
Growth opportunities for the right person
If you’re excited by the idea of being the go-to person for our amazing clients—and being a vital member of a law firm that’s making waves in the world of family law—we’d love to meet you!
Title: Client Concierge – Executive Assistant
Company: Elanden Advisors
Location: New York, New York, USA
Category: Administrative/Clerical (Legal Secretary), Law/Legal (Legal Secretary)
