Client Services Coordinator Jobs in Phoenix – Arizona – USA at Community Medical Services


Shift: Monday-Friday 8am-4pm Rotating Saturdays 4am-4pm

Community Medical Services (CMS) is hiring a Client Services Coordinator. Under the supervision of the Clinic Manager, the Client Services Coordinator will be the face of the clinic and is responsible for greeting clients and visitors as they come into the clinic in a professional, pleasant, and trauma-informed manner. The Client Services Coordinator maintains a focused and calm environment while coordinating various aspects of a client’s care, including coordinating walk-in intakes, scheduling provider appointments, triaging client issues/concerns and coordinating with counselors and nurses.

As you join our mission to help those suffering from substance use disorders reclaim their lives, expect to thrive in a comfortable, welcoming, and fun environment where you are valued for the work you do, championed by passionate leaders, and equipped with the tools and ongoing training you need to achieveyour goals.

Along the way, well invest in your well-being through abenefits packagethat includes:

Subsidized medical, dental, and vision insurance

Health savings account

Short and long-termdisability insurance

Life insurance

Paid sick, vacation, and holiday time

401K retirement plan with match

Tuition and Continuing MedicalEducationreimbursement up to 100%

Employee assistance program to support your mental health andwellness

Ongoing professional development


Were looking for someone who:

Enjoys a consistent schedule.

Is excited to work in an outpatient setting, much like a doctors office.

Remains friendly, helpful, and courteous when interacting with clients, including those who are chemically dependent.


Greets and attends to clients in person and over the phone

Answers all phone calls in a professional and courteous manner

Manages the patient flow of a high volume of clients in afast-paced environment

May place outbound calls to schedule follow-up appointments, or to engage clients in treatment Creates new client profiles and enters demographic information in electronic health record

Schedules appointments using electronic scheduling system

Completes accurate documentation of client visits in their electronic health record

Maintains a welcoming lobby and reception area by ensuring areas remain clean and organized.

Coordinates intakes on a walk-in basis, including assisting clients with completion of required documentation and scheduling with an available provider and counselor to complete intake process Verifies insurance eligibility through various insurance portals, setting up billing episodes in electronic health record

Establishes client payment plans and financial contracts, collects and posts payments

Ensures confidentiality of all client and employee information

Assists in the de-escalation of clients using a trauma-informed approach

Triages client issues to secure most appropriate solution Introduces clients to the

Recovery Connect engagement app and help them navigate it as needed

Completes end of day tasks, including reconciling deposit and payment records

Verifies cash in cash box at the beginning of shift and reconciles cash count at the end of the day

Uses appropriate incident reporting procedures when documenting unsafe or problematic incidents involving clients, clients and/or staff

Participates in in-service/educationregarding

Quality Improvement or required…

Title: Client Services Coordinator

Company: Community Medical Services

Location: Phoenix – Arizona – USA

Category: Healthcare, Administrative/Clerical


Upload your CV/resume or any other relevant file. Max. file size: 800 MB.