Overview
Client Success Admin Jobs in Westfield, MA at Net Logix
Job Summary
The Human Resources Department has an excellent opportunity for Staff Support Specialist III. This position performs a variety of administrative tasks in support of the HR Department’s goals and objectives.
FLSA Status: Non-Exempt
Examples of Duties
Supports recruitment processes by utilizing an online applicant tracking system, scheduling interviews and other assessments, advertising in appropriate media, and providing support to HR staff as needed;
Creates and maintains paper and electronic filing systems; moves files from one location to another and retrieves files from storage as required;
Uses software for word processing, spreadsheets, electronic file management, and related tasks;
Reviews files and documents for completeness and accuracy, ensuring adherence to human resources guidelines;
Answers phone and greets walk-in customers;
Processes and/or responds to assigned human resources-related requests;
Participates in special projects and provides administrative support to HR Department staff;
Assists with budget entry, reconciliation of credit card statements and departmental expenses, and other related duties;
Operates various mail equipment; weighs, determines postage, and processes incoming and outgoing mail;
Performs other job-related duties as assigned.
Minimum Qualifications
Education and Experience:
High school diploma or GED supplemented with college-level coursework in human resources, business administration, or a related field (associate’s degree in human resources or business administration preferred); and
At least three years of clerical/administrative support and customer service experience.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of:
customer service principles and techniques.
modern office practices, procedures, and methods.
proper business English, spelling, and grammar.
Skilled in:
the operation of assigned office equipment, including computer equipment and various software packages.
Ability to:
maintain confidentiality of personnel information.
work accurately with close attention to detail.
produce written documents with clearly organized thoughts using proper sentence construction, punctuation, and grammar.
establish and maintain good working relationships with other City employees and the public.
work independently within established procedures.
communicate verbally with customers in a face-to-face setting or by telephone, answering questions and handling issues with tact and courtesy.
display initiative, flexibility, and receptiveness to ideas, changes, and tasks.
work under pressure to meet deadlines and handle tasks that come up simultaneously or unexpectedly.
meet the mental and physical demands of the position.
Special Requirements
NC Notary Public certification preferred at time of hire; required within six months of hire.
Equal Opportunity / Affirmative Action Employer
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Title: Client Success Admin
Company: Net Logix
Location: Westfield, MA
