Overview
Client Success Manager Jobs in Palm Beach Gardens – Florida – USA at Labovick Law Group
POSITION: CLIENT SUCCESS MANAGER (PI LEGAL CLERK)
Last updated 6/6/2023
DIRECT SUPERVISOR
Director of Personal Injury
DIRECT REPORTS
N/A
REPORTING RESPONSIBILITIES
KPI
SPECIFIC AREAS OF RESPONSIBILITY
Open personal injury case files.
Request reports associated with client’s cases.
Assist in communicating with clients, answer inquiries, and provide updates on the status of their cases.
Send and track client communications.
Send scheduled update letters to clients and track responses.
Provide general administrative support to attorneys.
Tasks and responsibilities based on the law firm’s specific requirements.
JOB RESPONSIBILITIES
Reach out to clients utilizing internal 24-hour template.
Scan and upload all documents to the documents tab in the Practice Management Platform Litify.
Review client file with firm consultant for Attorney/Case Manager assignment.
Request for all medical records pertaining to completed treatments by the client.
Request crash report, 911 tapes, police report, videos if not received.
Review medical records, accident reports, witness statements, and other pertinent information.
Reach out to the insurance carrier and initiate a claim.
Generate welcome letters and emails.
Generate and mail letters of representation to all insurance carriers or defendants.
Communicate file review schedule to the client.
Notify Case Manager that file has been submitted and ready to be handed off.
Any other duties that are assigned.
SKILLS
Comprehension of personal injury law.
Research knowledge
Strong written and verbalcommunication skills
Legal case management knowledge preferred.
Litify experience a plus
Detail oriented
Organized
Proficient in Microsoft Office
Time Management
Creativeproblem solving
Adaptability
Teamwork
Customer Service
QUALIFICATIONS
High school diploma
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Title: Client Success Manager
Company: Labovick Law Group
Location: Palm Beach Gardens – Florida – USA
Category: Administrative/Clerical
