Overview
Clinic Business Representative Associate Urgent Care Jobs in Minneapolis – Minnesota – USA at Allina Health Systems
Number of Job Openings Available:
1
Date Posted:
February 20, 2024
Department:
Allina Health Group Urgent Care Shoreview
Shift:
Day/Evening (United States of America)
Shift Length:
Variable shift length
Hours Per Week:
28
Union
Contract:
Non-Union
Weekend Rotation:
Every 3rd
Job Summary:
Responsible for greeting and welcoming patients to Allina at in person appointments, or by providing support by phone. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record.
Key Position Details:
* Hours of Operation:
Mon-Fri 8am-8pm, Sat/Sun 9am-5pm
* .7 FTE (56 hours every two weeks)
* Shifts range from 4-12 hours in length.
Job Description:
Principle Responsibilities
* Greets, welcomes, and performs the registration process with patients in person or by phone
* Appropriately utilizes all tools, resources, and procedures to conduct patient check-in, which includes interviewing patients to collect demographic and insurance information, providing patients with appointment specific forms, and obtaining necessary and appropriate documentation
* Assists patients with telephone encounters
* Identifies key words to initiate appropriate responses and de-escalation techniques as needed
* Directs patients to appointment or procedure
* Collects co-pays and/or remaining balances
* Obtains signatures from patients as needed
* Responds to questions regarding financial assistance programs
* Performs the End of Day reconciliation process
* May participate in the prescription refill order process as appropriate and in scope for position
* Manages and organizes the patient care lobby (or lobbies) and provides other department support
* Cleans and disinfects the lobby and check-in area(s), wheelchairs, stair wells, door handles, clipboards, and elevator keys throughout the day
* Unpacks and restocks supplies, file cabinet(s) and other clinic resources such as brochures and business cards, makes copies of documents as needed
* May schedule appointments and/or help with other officecommunicationneeds such as answering and transferring calls, handling messages and paging necessary parties
* Performs weekly downtime check
* Active participation in staff meetings
* Other duties as assigned.
Job Requirements
* Must be 18 years of age witheducationand/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred preferred and
* Associate’s or Vocational degree preferred
* 1 year of basic computer skills required and
* 0 to 2 years of experience with Microsoft Office products (Word, Outlook, and Excel) preferred and
* 0 to 2 years of customer service, clerical, or other business office environment experience preferred and
* 0 to 2 years of medical terminology knowledge preferred
Physical Demands
Sedentary:
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently
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Title: Clinic Business Representative Associate Urgent Care
Company: Allina Health Systems
Location: Minneapolis – Minnesota – USA
Category: Healthcare, Administrative/Clerical
