Overview
Clinical Administrative Assistant Jobs in Salt Lake City, UT at University of Utah
Full Job Description
Welcome to the Intensive Outpatient Clinic (IOC). We are a family practice clinic that also specializes in helping those with behavioral and social determinant needs. This unique care is done by hiring those who are also engaged in providing exceptional care to others by going above and beyond to help overcome barriers. This same care is also expressed to other staff members as we collaborate and help each other avoid burnout.
This position provides exceptional care for our patients and guests by offering them professional service and creating a memorable patient experience. This includes being able to express genuine empathy for others concerning their circumstances. Will need to accurately and professionally handle all desk operations including, but not limited to, all phases of the patient registration and scheduling process. The core responsibilities of this role maximize efficiency through facilitating and ensuring the accuracy of information flow between other staff members as needed. Provides complex administrative support for department management. Coordinates and oversees the work of support staff and will also be helping management with other administrative tasks and duties as needed.
Responsibilities
Greets and directs patients to their correct destinations both in person and over the phone. Anticipates the needs of the patients and guests then responds in an accurate and timely manner.
Schedules patient appointments and contacts patients for rescheduling, missed appointments and appointment reminders.
Completes patient admission and registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration.
Verifies patient benefits and eligibility, when needed. Collects all necessary co-pays, deductibles, and co-insurance, as needed. Responds to questions regarding accounts status, payment arrangements, and concerns. Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.
Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.
Acts as a liaison between patients, guests, back office staff and providers.
Assists patients with automated medical record access, as needed.
Manages inventory and maintenance.
May be required to drive to different destinations to pick up medications or other patient needed items.
Demonstrated potential ability to perform the essential functions of the job as outlined above.
Ability to maintain a professional demeanor in stressful or difficult situations.
Ability to provide care appropriate to the patient demographic served.
Ability to display active listening and verbalize empathy while developing relationships with patients, guests and coworkers.
Ability to communicate with patients in a confidential, professional manner using tact and diplomacy.
Ability to assess data regarding the patient’s status and provide care, as detailed in the department’s policies and procedures manual.
Demonstrated excellent communication, interpersonal, organizational and follow-through skills.
Ability to be highly motivated and pay attention to detail with a passion to provide excellent customer service in a fast paced environment.
Ability to work efficiently and independently.
Demonstrated c…
Title: Clinical Administrative Assistant
Company: University of Utah
Location: Salt Lake City, UT
Category:
