Overview
Clinical Receptionist 2 Jobs in New Haven, CT at Yale University
Full Job Description
Clinical Receptionist 2
Clinical Affairs – YMA Clinical Operations
87341BR
University Job Title
Clinical Receptionist 2
Bargaining Unit
L34 – Local 34 (Yale Union Group)
Time Type
Full time
Duration Type
Regular
Compensation Grade
Labor Grade C
Wage Ranges
Click here to see our Wage Ranges
Searchable Job Family
Administration, Clinical
Total # of hours to be worked:
37.5
Work Week
Standard (M-F equal number of hours per day)
Work Location
Medical School Campus
Worksite Address
40 Temple Street Temple Medical Center
New Haven, CT 06510
Work Model
On-site
Position Focus:
The Clinical Receptionist 2 at Yale Medicine Administration (YMA) is essential to providing a positive patient experience at Yale Medicine clinics. This position provides high-level front office receptionist support within a YMA clinical site. The clinical receptionist performs routine administrative tasks while checking patients in and/or out when they are present in clinic. The clinical receptionist role is responsible for providing exceptional customer service to patient and provider inquiries, scheduling and confirming patient appointments, and providing information to patients, visitors or guests. In addition, this role is also responsible for providing cross-coverage to other clinical areas throughout YMA. This position is a front desk position working directly with patients.
Essential Duties
1. Answers telephone calls and assess urgency of call. Provides assistance or directs caller to appropriate person, contacting physician/nurse directly for urgent needs. Provides assistance to other receptionists in screening patient calls. 2. Provides specialized information related to section, policies, procedures, insurance and services. Assists patients with the completion of forms. 3. Builds monthly provider master schedules and clinic calendars from established sources and verifies provider sessions worked. Modifies master schedules to accommodate time off, extra patients, hospital emergencies, etc. Creates patient bump lists as necessary due to last minute provider call outs. 4. Schedules patient appointments and resolves scheduling conflicts. Notifies patients of changes/cancellations and prioritizes urgency of appointments for rescheduling. May schedule patients into clinical research studies. 5. Receives patients and visitors. Secures names and needs and directs accordingly. Updates patient information and verifies insurance information, level of services and tracks referrals when necessary. Initiates billing process by completing patient encounter forms and accepts and processes fee for service payments. 6. Books diagnostic tests and specialized appointments for patients at hospitals and other medical facilities and ensures patients are provided with necessary paperwork and specialized instructions for procedures. 7. Schedules surgical procedures for patients. Coordinates available dates for surgery and scheduling of pre and post operative exams and lab work. Obtains and distributes necessary paperwork and maintains system to track completion. Coordinates surgery schedule changes as necessary. 8. Schedules and coordinates departmental meetings, classes, clinics, conferences, etc. 9. Utilizes computer input and retrieve data. Merges and manipulates data to generates complex reports. Compiles and maintains clinical and patient sta…
Title: Clinical Receptionist 2
Company: Yale University
Location: New Haven, CT
Category:
