Overview
Collection Agent – ShopeePayLater, Monee (12-month-contract) Jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia at Shopee
Title: Collection Agent – ShopeePayLater, Monee (12-month-contract)
Company: Shopee
Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Job Description
- Engaging in debt-related conversations with customers and formulating a customized repayment strategy to facilitate settling their outstanding balances.
- Manage customers’ repayment obligations and motivate timely repayments through outbound collections & recovery calls.
- Proactively achieve/ exceed assigned targets whilst complying with collections methodologies and policies by the company and regulatory bodies.
- The focal point for customer enquiries relating to repayment on overdue accounts.
Requirements
- Possess minimum SPM or equivalent.
- Experience in collections or in a call centre background is a plus.
- Possesses strong interpersonal skills and is able to thrive in a dynamic work environment.
- Have good composure and showcase excellent problem-solving solving skills.
- Excellent in both written and verbal communication in English and Malay. Fluency in Mandarin is a plus.
