Overview
Coordination Admin Officer Jobs in Bundoora, Victoria, Australia at Help at Hand Support Services
Title: Coordination Admin Officer
Company: Help at Hand Support Services
Location: Bundoora, Victoria, Australia
About The Role
Help at Hand Support Services is a growing Melbourne-based NDIS provider looking for a motivated Coordination Admin Officer to be an essential part of our coordination team. This is a first-point-of-contact role focused on client intake, admin support, and coordination assistance — with a clear, structured pathway to a full Care Coordinator position within 12-18 months.
We're not holding out for someone who already has all the experience — we're looking for someone with the right foundation, the right attitude, and the drive to grow. If you have a background in disability, aged care, community services, or health administration and you're ready for the next step, this is the opportunity to take it.
Key Responsibilities
- Manage new client enquiries via phone, email, and referrals
- Conduct intake assessments and gather required participant information
- Coordinate onboarding processes, including service agreements and documentation
- Maintain accurate client records in line with NDIS compliance requirements
- Liaise with participants, families, support coordinators, and internal staff
- Assist with rostering of support workers across allocated participants
- Attend plan reviews and team meetings to build coordination knowledge
- Gradually take on coordination responsibilities as confidence and competence grows
About You
- Previous experience in administration, intake, or customer service — NDIS or healthcare preferred but not mandatory
- Knowledge of the NDIS framework and processes (desirable)
- Strong organisational skills with the ability to manage multiple tasks and prioritise effectively
- Excellent communication and interpersonal skills
- High attention to detail and a person-centred approach
- Proficiency in Microsoft Office and client management systems
- Someone who takes initiative and doesn't wait to be told what to do next
- Willingness to learn — NDIS knowledge can be taught; the right attitude cannot
- Certificate IV in Community Services, Social Work, or similar is advantageous but not essential
Requirements
- NDIS Worker Screening Check (or willingness to obtain)
- Working with Children Check (or willingness to obtain)
- Current Police Check
- Full working rights in Australia
- Driver's licence preferred
- Based in Melbourne or able to commute to Bundoora
What We Offer
- Competitive base salary under the SCHADS Award, commensurate with experience
- Structured 12-18 month development pathway to Care Coordinator — in writing, not just a promise
- Mentoring and supervision from experienced coordinators throughout your development
- Supportive and collaborative team culture in a small, close-knit office environment
- Meaningful work — you'll see the real difference you make in people's lives
- Career stability with a provider that is actively expanding
