Overview
Coordinator and Administrator, Facilities Jobs in Menlo Park – California – USA at Menlo Park Presbyterian Church
Job Description
Job Description
Position Title, Department,
Location:
Facility Coordinator/Administrator, Facilities, Central
Supervisor:
Director of Facilities, Central
Direct Reports: N/A
Classification:
Regular / Part-time 25 hours per week / Non-Exempt
POSITION SUMMARY
The Facility Coordinator/Administrator will frequently be the point of contact for clients, landlords and vendors to resolve facility-related issues. They will handle inquiries and complaints from various parties, and assess problems to ensure quality issue resolution. The Facility Coordinator/Administrator will need to be task-focused yet relational in order to get everything done while representing Menlo Church in person, over the phone, and via email.
ESSENTIAL FUNCTIONS
Provide general overall facility management services, including continuous monitoring of office/facility
Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery
Follow up with clients to ensurecustomer satisfaction
Assist Director of Facilities with responding to all facility inquiries and complaints, assess problems and take the necessary corrective action
Remain knowledgeable regarding all operational aspects of building systems
Coordinate with outside contractors for the service and repairs of equipment
Follow protocol for effective building-specific maintenance and safety procedures
Maintain on-goingcommunicationwith contractors, client, and team
Assist with site inspection within the assigned building portfolio
Create work orders and assign work orders to the engineering staff, subcontractors, and vendors
Report on open and closed work orders and check the status of open work orders with the assigned party
Request, review, and submit work orders, bids, and proposals from vendors
Verify final invoice pricing and process payments in a timely manner
Assist in the monitoring and assessment of vendor performance
Assist with training team on work orders and billing procedures and EHS
Manage service and performance of vendors and landlords for timely completion of jobs
Create and record appropriate writtencommunicationbetween all parties
Schedule and document maintenance and repairs on building equipment
Communicate frequently with client, landlords, and vendors to resolve issues and provide project status updates
Coordinate special events in support of client
Assist with measuring and reporting key performance indicators against service level agreements (KPIs)
Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product
PLEASE NOTE:
To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
QUALIFICATIONS
RequiredEducationand Experience
BA/BS
3-5 years of relevant experience
Maintain a valid California driver’s license
Knowledge and Skills
CommunicationProficiency (oral and written)
Customer Focus
Initiative
Sense of Urgency
Multi-Tasking
Detail Oriented
Financial Knowledge
Time Management Skills
Team Orientation
Menlo Church Spiritual Requirements
…
Title: Coordinator and Administrator, Facilities
Company: Menlo Park Presbyterian Church
Location: Menlo Park – California – USA
Category: Administrative/Clerical
