Overview
Customer Care Specialist I/USACE Jobs in Orlando, Florida, USA at Comprehensive Health Services
Position: Customer Care Specialist I (USACE)
Our Vision
Our vision aims to empower our clients by actively leveraging our broad range of services. With our global presence, we offer career opportunities worldwide, leading to a unique, exciting, and fulfilling career path. Explore the available opportunities below to find your next career!
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Position Overview
This position provides administrative support and exceptional customer service within the Occupational Health Services business unit, focusing on medical exams or drug screenings. Responsibilities include scheduling examinations with examinees and network providers, interacting with team members and partners, and ensuring efficient process flow. Hours may vary to include weekends.
Compensation
Pay is $16.20 per hour
Duties
and Responsibilities
Coordinate with examinees and network providers for scheduling employment-related examinations.
Follow specific protocols for each program, adhering to policies and processes.
Use supporting software to process examinations, track progress, and record billing and delivery data.
Collaborate with medical teams, examinees, employers, and facilities to complete examinations.
Schedule examinations and follow up on results, including laboratory and medical determinations.
File, scan, and retrieve exam results, ensuring compliance with HIPAA standards.
Provide professional customer service and handle inquiries via phone, fax, email, and mail.
Assess call escalations and redirect as needed; meet quality and productivity standards.
Participate in safety initiatives and ensure a safe working environment.
Assist with interdepartmental projects and routine administrative duties as needed.
Qualifications
High School Diploma or equivalent
Customer service experience
Flexible schedule availability
Proficiency in MS Office, Adobe Acrobat, and database software
Organized, detail-oriented, dependable
Strong communication skills
Ability to pass background check and drug screening
Preferred Qualifications
1 year office experience
Medical terminology knowledge
Call center experience
Physical Requirements
and Work Conditions
Typical office environment
Sitting and standing for extended periods
Bending and lifting up to 15 lbs.
Acuity International is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration regardless of race, color, sex, national origin, age, protected veteran status, or disability.
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Title: Customer Care Specialist I/USACE
Company: Comprehensive Health Services
Location: Orlando, Florida, USA
Category: Administrative/Clerical
