Overview
Customer Delight Executive Jobs in Delhi, India at TARC India
Job Description – Customer Delight Executive (Reception & Front Desk)
Location: Across Delhi NCR (Hauz Khas, Kirti Nagar, Gurgaon, Kapashera)
Department: Customer Service / Front Desk
Employment Type: Full-time
Role Overview:
The Customer Delight Executive will be responsible for managing the reception and front desk operations while ensuring a seamless and welcoming experience for visitors, clients, and employees. The role requires a customer-focused approach, excellent communication skills, and the ability to handle multiple tasks efficiently.
Key Responsibilities:
1. Front Desk & Reception Management
Greet and assist visitors, clients, and employees professionally.
Handle incoming calls, emails, and inquiries, directing them to the appropriate department.
Maintain visitor logs and issue access passes as per company policy.
2. Customer Delight & Experience Management
Provide exceptional customer service, ensuring a warm and engaging experience for all guests.
Address customer concerns and escalate issues to the relevant department when necessary.
Gather and analyze feedback to enhance the front desk experience.
3. Administrative Support
Manage appointment scheduling and conference room bookings.
Assist in handling couriers, mails, and document distribution.
Ensure the front desk area is well-maintained and organized.
4. Coordination & Communication
Collaborate with internal teams (HR, Admin, and Security) to ensure smooth office operations.
Communicate effectively with vendors, housekeeping, and facility management teams.
Support internal events, meetings, and visitor engagement activities.
5. Compliance & Safety
Ensure adherence to security protocols and visitor policies.
Follow COVID-19 or other safety guidelines, if applicable.
Maintain confidentiality and professionalism in handling sensitive information.
Key Skills &
Competencies:
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Excellent Communication: Strong verbal and written communication in English & Hindi.
✅
Customer-Centric Mindset: Passion for delivering outstanding customer experiences.
✅
Multitasking & Organizational Skills: Ability to handle multiple responsibilities efficiently.
✅
Problem-Solving Ability: Quick thinking and resolution of visitor and customer queries.
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Professional Appearance & Demeanor: Well-groomed with a positive attitude.
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Tech-Savvy: Basic proficiency in MS Office (Word, Excel, Outlook) and front desk software.
Qualifications &
Experience:
Education: Graduate in any discipline (Hospitality, Business Administration, or relevant field preferred).
Experience: 1-3 years in front desk, reception, or customer service roles (Real Estate, Hospitality, or Corporate offices preferred).
Other Requirements:
Ability to work in a fast-paced environment.
Flexible to work across multiple locations in Delhi NCR as required.
Title: Customer Delight Executive
Company: TARC India
Location: Delhi, India
Category: Customer Service/HelpDesk (Customer Service Rep, Front Desk/Receptionist, Office Administrator/ Coordinator, Admin Assistant), Administrative/Clerical (Front Desk/Receptionist, Office Administrator/ Coordinator, Admin Assistant)
