Overview
Customer Service Admin Support A4 Jobs in Kansas City, MO at Oracle
JobID: 17157
Position Type:
ProTech (Non-Certified)
Date Posted:
4/7/2025
Location:
OKCPS Central Office
Executive Secretary – IT Services
Position Summary:
Provides secretarial and administrative support for the Informational Technology Department as a whole including sub-departments such as Client Services, Network Services, Student Information Systems and Operations. Initiates and handles correspondence relating to a department or program. Performs a variety of sorting and filing tasks; answers the phone, takes messages, and disseminates information; opens, sorts, distributes, collects, and delivers mail; performs a number of tasks such as posting and recording data. Produces documents of various levels of complexity, ranging from plain copy typing to manipulating data to create presentations. May make contacts of a sensitive, complex, and confidential nature. Responsible for providing various services to customers such as assisting customers in securing needed information and documents. May be responsible for departmental budget, managing calendars and appointments, event and meeting planning.
Essential Duties:
Great Teaching & Learning (Instructional Infrastructure):
Assists with the coordination of major events.
Schedules appointments, room reservations, meetings, and travel arrangements.
Receives calls, greets visitors and employees as they enter the office/department.
Great People (Talent Management):
Assist school site or other departmental staff with adding student-specific information to the (SIS) Student Information System in regard to address changes and other information, particularly during enrollment.
Provides Parent support for SIS portal requests such as change of address
Provide support to school staff for processing applications and student data changes when necessary
Great Culture (Systems Leaders):
Responsible for processing requisitions as needed, goods receipt of invoices, time sheets, etc. for all Information Technology related purchases including Technology related Bond purchases
Responsible for IT specific billing including cell phones, school site phone and internet, ensuring line-items are split appropriately among sites or departments
Reconciles pro-card statements and office travel.
Great Systems (Support & Accountability):
Performs address verification before adding address to (SIS) Student Information System database
Prepares correspondence, memos, reports, proposals and letters maintaining confidentiality when necessary.
Resolves non-routine problems in a thorough and timely manner; uses discretion and knows who to go to in order to resolve issues and complete tasks. Requires analysis and interpretation of situation and selection of approach to situations.
May be timekeeper for office and assists Executive Director with absence management system for IT departments
Minimum Qualifications (Knowledge, Skills and/or Abilities):
Associate’s degree in business administration, communications, or related field.
Minimum of 3 years of experience in an executive administrative support role, preferably in an educational or public sector environment.
Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
Exceptional written and verbal communication skills.
High level of discretion, professionalism, and ability to maintain confidentiality.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant administrative software.
Ability to work independently and collaboratively within a fast-paced environment.
Strong problem-solving skills and adaptability to evolving priorities.
Preferred Qualifications (Knowledge, Skills, and/or Abilities):
Bachelor’s Degree
Experience supporting senior executives in a large organization.
Familiarity with school district operations, policies, and procedures.
Knowledge of project management principles and tools.
Physical/Mental Requirements:
Must have adequate manual dexterity to write legibly and perform required duties on the computer.
Must have adequate visual acuity to read, interpret and transcribe written material and other required duties.
Requires normal range of hearing and clear speaking abilities to interact appropriately with others in person and on the telephone.
Requires some stooping, bending, stretching and occasional lifting not to exceed 25 pounds.
Sitting for prolonged periods of time.
Proficient in using technology for effective communication and program management.
May periodically require work outside of normal business hours, including weekends, under sometimes, stressful conditions in order to meet business needs and strict deadlines.
Reports To: Executive Director of Information Technology
FSLA Status: Non-Exempt
Compensation: Schedule 808
Work Days: 242
FTE: 8 hours per day
This job description is not intended to be all inclusive. The employee will also perform other reasonably related business duties as assigned by the supervisor or appropriate administrator. Oklahoma City Public Schools reserves the right to, update, revise or change job duties as the need prevails. This document is for communication only and not intended to imply a written or implied contract of employment. The Board of Education and Superintendent may approve alternatives to the listed qualifications.
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Title: Customer Service Admin Support A4
Company: Oracle
Location: Kansas City, MO
