Overview
Customer Service Administrator Jobs in Oxford, UK at Red Kite Recycling
About Red Kite Recycling We are a small but growing waste management services company. We help companies that have multiple waste streams across multiple sites to recycle their waste. We coordinate with local companies to provide appropriate recycling and waste management services, leverage technology to ensure compliance, provide valuable information and supporting documentation to our clients. We are small and perfectly formed yet we think and act big and we have an exciting opportunity for an administrator to join the team.
What Youll be Doing Youll be talking to our wide range of customers, helping them to manage their recycling and waste. This could be as simple as ordering a skip to organising the collection of hazardous waste. A cheerful and warm manner with excellent written and verbal communication are your stock in trade – your focus is meeting clients needs.
As the face of the business, you will build strong relationships with customers and suppliers and supporting the wider team with business development initiatives.
The Role You will report to the Customer Services Manager and work within the administration team. Your manager will help you with day to day training Receive client orders and effectively manage them through the system to our suppliers providing excellent customer service via email and telephone. Collaborating with the wider team to resolve customer queries in a timely manner Maintain electronic records for the services being provided on the Red Kite Recycling portal Support business growth plans, preparing quotes, qualifying sales leads and maintaining the Customer Relationship Management tool (Zoho CRM) To support in the management of the businesses as might be required.
The Person This is a full time position, 37.5 hours per week, ideally suited to someone with some experience of the waste industry although not essentiaql as you will receive lots of training and support.
You will need excellent written and verbal communication skills, be methodical with good attention to detail. There will be the opportunity to work remotely part of the week when fully up and running. As a small company there is scope to take this role in a number of different directions. Benefits Competitive salary 37.5 hours per week 28 days annual leave (including Bank Holidays) Day off for your birthday Company pension Ongoing training and development support
Career development and future opportunities We are a thriving and growing business; opportunities will arise in the future to move your career prospects forward with us Our Values We set ourselves high standards of conduct which means we take pride in our work. We believe that businesses are people, and we love people; serving them as we serve each other with joy and to the best of our ability.
We value what others bring to our lives and work. When things go wrong, we strive to be graceful and use it as a learning opportunity. This doesnt mean we are soft just nice, honest, straight-forward people to do business with.
Title: Customer Service Administrator
Company: Red Kite Recycling
Location: Oxford, UK
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