Overview
Customer Service Manager, Automotive Industry Jobs in Central Jakarta, Jakarta, Indonesia at Vallée Executive Search
Title: Customer Service Manager, Automotive Industry
Company: Vallée Executive Search
Location: Central Jakarta, Jakarta, Indonesia
About the Company:
Our client is a reputable automotive company with a strong presence across Asia, committed to delivering high-quality products and services. This role will handle customer inquiries, resolves issues, and supports the order-to-shipment process. Strong communication and problem-solving skills are essential to maintain customer satisfaction. The role reports to the Regional Head overseas.
Responsibilities
- Lead, train, and mentor customer service representatives to drive team performance
- Resolve customer concerns efficiently, including shipping delays, order discrepancies, and damaged items, ensuring customer satisfaction.
- Coordinate with local logistics teams to track shipments and ensure timely deliveries to customers.
- Develop and implement process improvements, policies, and CRM tools to enhance efficiency
- Collaborate cross-functionally and oversee demand, supply, and delivery planning to ensure timely fulfilment
Requirements
- Bachelor’s degree in Business, Communications, or a related field
- Minimum 5 years of customer service experience in the automotive industry, with leadership exposure
- Strong problem-solving and communication skills in English.
- Solid understanding of customer service operations, processes, and analytical approaches
- Strong organizational, multitasking skills, and proficiency in CRM and Microsoft Office
